CRM forms help you collect customer contact details on your website. Visitors can also use them to register for events, place orders, or book services. These forms play a key role in attracting new customers.

You can only place active CRM forms on a site. To edit a site, you need content editing permissions.
Place CRM form on a website created outside Bitrix24

Add a CRM form to a page block

Use this option when the form is part of the page content. For example, add a ticket form on an event page or a booking form on a service page.

1. Go to Sites and stores and select a site.
2. Open the page in edit mode.
3. Choose where to place the form and click Add block.
4. Find the CRM form block and select a template.

Next, configure the form.

1. Click Edit > Edit block.
2. Open block settings.
3. Select a form and its design, or choose a pre-created form.
   CRM form design
4. Save your changes.

Connect a form using a widget

A widget lets visitors contact your company. You can add messengers, live chat, and CRM forms.

1. Go to CRM > Sales > Sales channels > Website widget.
2. Select a CRM form and click Edit.
3. Enable the CRM form.
4. Go back to Sites and stores and click Configure site.
5. Enable the CRM form widget in the settings.