Connect Telegram to Bitrix24 in the mobile app
You can connect Telegram to Bitrix24 from the mobile app. Send a customer an SMS with a link to your Telegram bot, then continue the conversation in chat. Bitrix24 saves the chat history in the related CRM item.
To use Invite to chat, connect a Telegram bot to Bitrix24 first.
Connect Telegram
Only users with access to Open Channels can connect Telegram to Bitrix24.
You need an access token to connect a Telegram bot. You can get the token when you create a new bot or request it for an existing bot.
Telegram connects to the first Open Channel you created. You can choose a different Open Channel in the web version.
To connect Telegram:
- Open a CRM item.
- Tap the button at the bottom to view communication channels.
- Select Connect Telegram.
- Enter the access token.
- Tap Continue.
- Set up the agent queue. Selected users will receive incoming Telegram messages.
- Save the changes.
After setup, copy the link and send it to your customer. You can also show the customer the generated QR code.
Invite a customer to chat
- Open a CRM item.
- In the Details or Timeline tab, tap + in the bottom-right corner.
- Select Invite to chat.
If the deal has several contacts, select the contact you want to invite to Telegram. Then choose a service to send the SMS.
To send SMS messages, set up an integration with a messaging service first. You can use the built-in Twilio integration or install another SMS app from Bitrix24 Market.
You can check the message status in the deal timeline. When the customer opens the link and starts a chat, you can open the chat from the deal.
You can also go to Chats > Open Channels to open the Telegram chat.
You can use the generated Telegram bot link or QR code on your website, in emails, and in marketing campaigns.
