You can configure access permissions to Open Channels when connecting social networks/messengers to Bitrix24.
Go to CRM > Add-ons > Contact Center. Select any social network/messenger and click the Configure button in the Access permissions section.
List of available access permissions:
- Open Channels - View/Edit
- Connect communication channels - Edit
- Communication statistics - View
- Communication history - View
- Join conversation - Execute
- Conversation rating - Execute
- Common parameters - Edit
Access Permissions are based on roles. By default, there are three roles: Administrator, Chief executive, and Manager.
How to create a role
Click Add to add a new role.
Specify the Role name and configure access permissions for this role. Click Save.
How to add access permission
Then you need to assign a role to a user/department. Click Add access permission and select a user/department.
You can assign access permissions for:
- User groups
- Specific users
- Departments
- Social network groups
Why can't I see the conversations of a different employee?
The users can view the statistics details of their conversations only as they have the Manager role by default.
To access the conversations of a department or a whole Bitrix24 account, a user needs to have the Administrator or Chief Executive role. Else, you can create a new role and customize access permissions.