Bitrix24 Helpdesk

Create fields in workflows

To start a workflow, an employee must fill in the required fields. For example, they can enter a date, city, or business trip purpose. You can configure a custom set of fields for each workflow.

Create a new workflow in Feed

Sequential Business Process Template

Status Driven Business Process Template

To open workflow field settings:

  1. Go to Automation > Workflows > Workflows in Feed.
  2. Open the workflow form.
  3. Click Settings > Customize fields.

You will see a list of all workflow fields. You can edit, delete, or add new fields.


Add a new field

Click Add field. The available settings depend on the field type.

  • Name — The field label shown to employees when they start the workflow.

  • Required — Employees must fill in this field before they can start the workflow.

  • Multiple — Allows entering multiple values, such as uploading several files.

  • Type — Select a field type. You cannot change it after you create the field.

  • Default value — A pre-filled value. Employees can change it when starting the workflow.

  • Sort — Controls the field order. Lower numbers appear higher in the list.

  • Show in new item form — Displays the field when starting a workflow.

  • Show in edit item form — Displays the field when editing a workflow item.

  • Read-only (new item form) — Shows the field but prevents editing when starting a workflow.

  • Read-only (item edit form) — Prevents editing in the item form.

  • Show field when creating a list item link — Shows the field when you share a workflow item link in chat or email.

After you configure the settings, click Save.


Field types

Each field type stores a specific type of data.

  • Sort — Controls the order of items in the workflow list.

  • Active from — Start date and time.

  • Active until — End date and time.

  • Preview image — Image, such as an invoice or contract.

  • Detail picture — Image.

  • Detail text — Text content.

  • Create date — Automatically shows when the item was created.

  • Created by — Automatically shows who created the item.

  • Modify date — Automatically shows when the item was updated.

  • Modified by— Automatically shows who updated the item.

  • String — Text.

  • Number — Numeric value.

  • List — A set of values. Users can select one or more.

  • File — Document or image.

  • Bind to sections — Links an item to a folder in another workflow.

  • Bind to elements — Links items across workflows.

  • Date — Date only.

  • Date/Time — Date and time.

  • HTML/text — Text with HTML formatting.

  • Link to elements (drop-down list) — Select and link items from another workflow.

  • Counter — Auto-increment value for each new item.

  • File (Drive) — File from your computer or Bitrix24 Drive.

  • Bind to CRM items — Links to CRM items such as deals, contacts, or companies.

  • Link to employee — Select an employee.

  • Money — Amount with currency.

Edit and delete fields

Click the menu icon next to a field and choose an action.

Each workflow includes a Title field. You cannot delete it, but you can rename it.

You can update any field settings. For example, you can make a field required or allow multiple values.


In brief

  • Employees need to fill in fields to start a workflow. For example, enter the date, city, and purpose of a business trip.
  • You can configure a custom set of fields for each workflow.
  • Go to Automation > Workflows > Workflows in Feed.
  • Open a workflow and click Settings > Customize fields.
  • Select a field type and configure its settings.
  • Available settings depend on the selected field type.
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