The AI support agent is a friendly virtual assistant that enhances your Bitrix24 experience by providing quick and clear answers in support chats.
en - English
de - German
la - Spanish
br - Portuguese
pl - Polish
fr - French
ae - Arabic
it - Italian
id - Indonesian
vn - Vietnamese
ja - Japanese
tr - Turkish
th - Thai
ms - Malay
sc - Simplified Chinese
tc - Traditional Chinese
Here is how the AI support agent works:
- Automatically joins all new support chats
- Quickly responds to inquiries about Bitrix24
- Transfers the conversation to a support specialist if it can't provide an answer
Bitrix24 plans and pricing
Contact the AI support agent
Administrators and Bitrix24 partners can initiate a chat with the AI support agent.
- Click Helpdesk in the top right corner.
- Select the New or Getting started section.
- Click Ask question.
- Type your inquiry.
Ask the AI support agent a question
To receive a response from the AI support agent, it's crucial to clearly articulate your request.
Provide a detailed description in one message. The AI support agent will generate a response as soon as it receives your message. For instance, if you send "Hello", AI support agent will reply to the greeting.
Explain step-by-step what you are doing, the outcome you get, and the result you want. Ensure there are no typos or grammatical errors that could alter the meaning.
Hello! I created a task in the Tasks and Projects section. Now I want to change the deadline, but the field is inactive. How can I adjust it?
Describe the situation in text if you send a screenshot. The AI support agent does not analyze images, so text will help understand your request and provide an accurate answer. A screenshot may be needed if the AI support agent transfers the conversation to a support specialist.
Use the correct names of Bitrix24 tools. This will help the AI support agent understand the question faster and provide an accurate answer.
Can several employees use one API key in the e-Signature for HR?
Ask the AI support agent clarifying questions. Request the AI assistant to explain in more detail or rephrase the answer. This will help you better understand the information and continue the conversation without contacting a support specialist.
Can you explain in more detail how to configure notifications for new tasks? Write step-by-step how to do it.
Use the buttons under AI support agent answers:
- Solved — click if AI support agent resolved the issue. Do not click if you want to ask the AI support agent clarifying questions or need time to verify the answer.
- Yes, this is my situation — click if your question matches the situation the AI support agent described.
- No, my situation is different — click if the answer does not fit, and ask the AI support agent an additional question.
Connect an operator to the conversation
If AI support agent can't answer the question, you can connect a Bitrix24 support specialist to the chat. This option becomes available after the AI assistant has attempted to answer your question three times.
Click Connect operator.
Bitrix24 plans and pricing
In brief
- The AI support agent is a virtual assistant that answers questions in Bitrix24 support chats. It automatically connects to all new chats.
- If the AI support agent can't answer the question, an operator can be connected to the chat.
- Chat with the AI support agent is available on any plan. Only commercial plans allow the AI support agent to transfer chats to a support specialist.
- Administrators and Bitrix24 partners can write to the AI support agent. To ask a question, click Helpdesk in the top right corner.
- To get an accurate answer, clearly formulate your question. Describe the situation in detail, use the correct names of Bitrix24 tools, and ask the AI support agent clarifying questions.
