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Stickers in the Bitrix24 Messenger

In the Bitrix24 Messenger, you can use stickers to react to messages and add emotions to the chat.

Bitrix24 offers ready-made sticker packs. You can use them or add your own.

Stickers can be used in:

  • Personal and group chats
  • Comments on Feed posts
  • Collabs
  • Task chats
In this article:

Send stickers

By default, all employees have access to standard sticker packs. You can use them in Bitrix24 on both desktop and mobile apps.

Web version
Mobile app

To send a sticker:

  1. Open the chat, channel, or collab.
  2. Click the Emoji icon in the text input field.
  3. Go to the Stickers tab.
  4. Click the desired sticker. It will immediately appear in the chat.

Sent stickers are saved in the Recent section. The system keeps the last 12. You can:

  • Send a sticker — click on it.
  • Delete a specific sticker — right-click it and select Remove from recent.
  • Clear all stickers — click Three dots (...) > Clear all recently used stickers.

1. Open the chat, channel, or collab.
2. Tap the Stickers icon in the input field.
3. Select a sticker.
4. Tap it to send it to the chat.

Sent stickers are saved in the Recent section. The system keeps the last 12. You can:

  • Send a sticker — click on it.
  • Delete a specific sticker — right-click it and select Remove from recent.
  • Clear all stickers — click Three dots (...) > Clear all recently used stickers.

Create your own sticker pack

In Bitrix24, you can create custom sticker packs. Once created, send a sticker to a chat, and participants can add the entire pack to their collection.

Stickers can be uploaded in webp, png, and jpg formats. Webp files must not exceed 500 KB. One side of the image must be 512 pixels, with the optimal size being 512×512. For png and jpg formats, there are no such restrictions, but it's best to follow the same parameters for consistent display on both desktop and mobile apps.
Web version
Mobile app
  1. Open a chat, channel, or collab.
  2. Click the Emoji icon in the text input field.
  3. Go to the Stickers tab.
  4. Click Plus (+).
  5. In the pop-up window, click Add images and select files from your computer.
  6. Enter a name for your pack. If you don't, a name will be generated automatically.
  7. Click Create.
  8. The pack is now created, and you can send stickers from it in chats.
  1. Open a chat, channel, or collab.
  2. Tap the Stickers icon.
  3. Tap Plus (+).
  4. Select images from your phone's gallery—mark them with checkmarks.
  5. Tap Send files.
  6. Enter a name for the pack and tap Continue. If you don't, a name will be generated automatically.

The first uploaded sticker becomes the pack's avatar.


Add stickers from colleagues

If a colleague sends a sticker to the chat, you can add the entire pack to your collection.

Web version
Mobile app
  1. Click on the sticker—the entire pack will open.
  2. Click Add pack.
  3. The pack will appear in the Stickers tab.
  1. Click on the sticker—the entire pack will open.
  2. Click Add pack.
  3. The pack will appear in the Stickers tab.

Manage sticker packs

Web version
Mobile app

Your packs. You can edit, rename, or delete sticker packs you created for all users.

Edit a sticker pack:

  • Add new stickers—click Plus (+).
  • Delete a specific sticker—right-click it and select Remove from pack.

Rename or delete a pack:

1. Click Three dots (...) next to the pack's name.
2. Choose an action:

  • Edit—change the pack's name. It will be visible to all users.
  • Delete for all—completely remove the pack for all users.

Colleagues' packs. If you added sticker packs from colleagues, you can remove them from your collection—click Three dots (...) > Remove from my collection.

Pre-installed packs cannot be deleted.

Your packs. You can edit, rename, or delete sticker packs you created for all users.

To edit a pack, tap Three dots (...) > Edit and choose an action:

  • Add new stickers—tap Plus (+).
  • Delete a specific sticker—tap and hold it, then select Remove from pack.
  • Rename the pack—tap Three dots (...) > Rename and change the name. It will be visible to all users.

To delete a pack, tap Three dots (...) > Delete for all. The stickers will disappear for all users.

Colleagues' packs. If you added sticker packs from colleagues, you can remove them from your collection—tap Three dots (...) > Remove from my collection.

Pre-installed packs cannot be deleted.

In brief

  • By default, all employees have access to standard sticker packs. You can use them in Bitrix24 on both desktop and mobile apps.

  • Stickers can be sent in any chat, channel, or collab. Select a sticker and click on it.

  • Sent stickers are saved in the Recent section—always keeping the last 12 at hand.

  • In Bitrix24, you can create custom sticker packs. Once a sticker is sent to a chat, participants can add the entire pack to their collection.

  • You can edit, rename, or delete your sticker packs for all users.

  • If you added sticker packs from colleagues, you can remove them from your collection. Tap Three dots (...) > Remove from my collection.

  • Pre-installed packs cannot be deleted.
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