Bitrix24Care

Create and configure Bitrix24 Channels

Bitrix24 Channels is a tool for informing the team.


Create a channel

You can create channels in the Bitrix24 web version and in the mobile app.

Web version
Mobile app

Open chats and click on the pencil icon. Select Channel from the menu.

Specify a channel name, a description and choose a channel type.

Public. The channel will show up in the channel list. Anyone can subscribe and view channel posts.

Private. The channel will be visible to subscribers only. Channel owner can assign permission to add new chat members.

The Channels section contains a list of all public channels. You can set up notifications, enable or disable them in the sidebar.

Assign the channel owner and the administrators. Configure access permissions and select who can:

  • add subscribers. You can add specific employees, departments, or the entire company
  • remove subscribers from the channel
  • add publications to the channel

Create a channel, add employees and start sharing important information and news.

There are two counters:

  • green — for comments,
  • blue — for posts.

Public channels that you are not a member of can be found in the Channels tab. Channels to which you are subscribed can be found under Chats.

If you mention employees via @ sign in a public channel, they is not a member of, they will receive a notification with a link to the specific comment. They will be able to open and reply to it. If you mention an employee in a private channel, you will not receive a notification.

Open the Messenger section and click on the plus sign.

Specify a channel name and description. Click Next and select a channel type:

Public. The channel will show up in the channel list. Anyone can subscribe and view channel posts.

Private. The channel will be visible to subscribers only. Channel owner can assign permission to add new chat members.

Add employees to the channel. Click Create Channel.


Sidebar and customization

You can find all the basic channel information in the sidebar: list of subscribers, channel type, files, and meetings. To open the sidebar, click the corresponding icon.

Web version
Mobile app

In the sidebar, you can:

1-2. Share the channel link. Click on the user icons and select Copy chat link.

3-4. Make someone a channel administrator. Clicking the three dots (...) next to their name and choose Make administrator.

5. Remove someone from the chat. Click the three dots (...) next to their name and select Remove from chat.

6-8. Delete the channel (only owners can do this). Click the three dots (...) in the top right corner, select Delete, and confirm with Yes.

Each post in the channel has a context menu. To open it, click on the dots.

If you have commented on a post, you will receive notifications of new comments by default. You can turn off notifications in two ways:

  • click on the icon in the lower right corner
  • click Leave comment and disable the Follow option.

You can add a comment to a post before sending a file. If you send several images in one post, they will be displayed as a gallery.

The list of channels you can subscribe to can be found in the Messenger section - Channels. Tap Subscribe to channel. To turn off notifications, tap Mute.

To open the context menu, tap the post.


    In brief:

  • Bitrix24 Channels is a tool for informing the team.

  • Public channels that you are not a member of can be found in the Channels tab. Channels to which you are subscribed can be found under Chats.

  • You can create channels in the Bitrix24 web version and in the mobile app.

  • There are two types of channels: public and private. A public channel is available to all employees, while a private on can be joined only by link or invitation.

  • You will find basic information in the sidebar: list of subscribers, channel type, files and appointments.

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