1. Open Messenger > Chats.
2. Click the pencil icon.
3. Select Channel.

Enter a channel name and description. Then choose the channel type:

• Public: The channel appears in the channel list. Anyone can join and view posts.
• Private: Only subscribers can see the channel. The channel owner controls who can add members.

The Channels section shows all public channels. You can manage notifications in the sidebar and turn sound on or off.

Assign a channel owner and administrators. Set permissions and choose who can:

• Add subscribers (specific employees, departments, or the whole company)
• Remove subscribers
• Post messages in the channel

After setup, add employees and start sharing updates.

Channels include two counters:

• Green — comments
• Blue — posts

If you mention someone with @ in a public channel they have not joined, they receive a notification with a link to the comment. They can open and reply.

If you mention someone in a private channel they are not part of, they do not receive a notification.

1. Open the Messenger section.
2. Tap the plus (+) icon.
3. Select Channel.

Enter a channel name and description. Tap Next, then choose the channel type:

• Public: The channel appears in the channel list. Anyone can join and view posts.
• Private: Only subscribers can see the channel. The channel owner can allow members to invite others.

Add employees to the channel and tap Create Channel.

To open the sidebar, click the sidebar icon. Then click the three dots (...) to manage the channel:

• Pin the channel to the chat list
• Edit the channel name, permissions, and subscribers
• Add subscribers
• Hide the channel from the chat list (use search to find it later)
• Unsubscribe (you can rejoin public channels anytime; private channels require an invite)
• Delete the channel (owner only)

To view subscribers, click the user icons. You can also copy the channel link and share it.

Click the three dots (...) next to a user to:

• Mention the user in channel
• Send a direct message
• Make them a channel administrator
• Start a one-on-one video call
• Open their profile or calendar
• Remove them from the channel

The sidebar also includes:

• Favorite messages
• All links
• Files and media

1. Open the channel.
2. Tap the channel name at the top.
3. Tap the three dots (...).
4. Select Edit or Delete.

Edit a channel. You can:

• Change the channel name and description.
• Configure access permissions.
• Add departments to subscribers.

To add a department:

1. Tap Subscribers.
2. Open the Departments tab.
3. Select a department.
4. Tap Save.

To remove a department, tap the X next to its name.

Delete a channel. Only the channel owner can delete the channel.