In Bitrix24, you can assign a former employee's email address to a new user. The steps depend on how the former employee used the email address:

• If the email was only a contact address, an administrator can update it in the former employee's profile.
• If the email was used to sign in to Bitrix24, the account owner must update it in their Bitrix24 Network profile.

Check how an email address is used

To see how an employee uses an email address, open their profile and click Security in the top-right corner. Only Bitrix24 administrators can access this section.

For example, you want to assign transfer@example.com to a new employee.

If the Security section shows a different email address, transfer@example.com is only a contact email address.

The Security section shows a different email address

If the Security section shows transfer@example.com, the employee uses this address to sign in to Bitrix24.

The Security section shows the email address transfer@example.com, which you want to assign to another employee

Update a contact email address

To remove an email address from a former employee's account:

1–2. Go to Employees > Dismissed employees.
3. Open the former employee's profile.
4. Change the contact email address — in our example, this is example@internet.com.
5. Save your changes.

You can now assign transfer@example.com to a new user. For example, invite the new employee to Bitrix24 with this email address.

Update an email address used for sign-in

If the employee has already been dismissed. The former employee must update their email address in their Bitrix24 Network profile.

1. Open the Bitrix24 Network profile.
2. Click Change next to the email address.
3. Enter a different email address that isn't already used in Bitrix24. In our example, this is example@internet.com. You'll receive a message at this address to confirm the email change.
Change Bitrix24 login or password
4. Save your changes.

After that, an administrator can update the email address in the former employee's profile and assign the old address to a new user.

If the employee hasn't been dismissed. The employee can update their email address in their personal profile.

1. Click your profile photo in the top-right corner.
2. Select Change account.
3. Click Change next to the email address.
4. Enter a new email address that isn't already used in Bitrix24. In our example, this is example@internet.com. You'll receive a message at this address to confirm the email change.
Change Bitrix24 login or password
5. Save your changes.