You can delete your profile only in the Bitrix24 mobile app for iOS and Android.

If you are the only administrator in your Bitrix24, assign administrator rights to another user first. Otherwise, your entire Bitrix24 account will also be deleted.

Delete your account

1. Open the Bitrix24 mobile app and log in to your account.
2. Tap your profile photo and open your profile.
3. Tap the pencil icon.
4. Scroll down and tap Delete account.

5. In the warning window, review the information about the next steps.
6. Tap Continue.
7. Log in to the account you want to delete and tap Log in.

8. Complete authorization in your mobile browser based on the method you used to register the account.
9. Tap Next.

10. Read all the items listed in the profile deletion request form. Specify the reason for deleting the account and confirm the action.
11. Tap Send request.

Your profile will be deleted within 30 days after you submit the request.

What happens after the account deletion

After your profile is deleted:

• You will lose access to this Bitrix24.

• The account will disappear from the Bitrix24 list on the Network page.

• Files and content you uploaded will remain until a Bitrix24 administrator deletes them.

• You will stop receiving emails related to this account.

• Your status in the employee list will change to Dismissed.

• If you have only one registered account, deleting the profile will completely remove your Bitrix24 Network profile according to the Bitrix24 Terms of Service.

• If you have multiple accounts and want to delete all of them, submit a separate deletion request from each Bitrix24 account.

Cancel a deletion request

You can cancel the request before your profile is deleted.

To cancel the deletion request:

1. Open your profile in the Bitrix24 mobile app.
2. Repeat the same steps up to the deletion request form.
3. In the Reason for deletion field, enter: cancel profile deletion.
4. Submit the request.