The first administrator — is the person who created your Bitrix24 account. The first administrator receives Bitrix24 system emails, for example, about plan extensions, news about webinars, promotions, etc.
In order to change the first administrator, follow the instructions according to your plan:
- If you have a Basic plan, select the employee to whom you want to Assign admin permissions.
- If you have Standard, Professional or Enterprise plan, you can assign the second administrator, who can be the first administrator in the future.
Read more information in the article: Assign administrator rights.
Next, on behalf of any valid administrator, contact the Bitrix24 support. You can find it in the Bitrix24 help widget.
In the message, specify the information about the second administrator, to whom you want to assign the rights.
After giving the rights, you can remove the rights from the first administrator and dismiss the employee.