- Open Bitrix24 desktop app & navigate to the application menu panel. Click on Bitrix24 & select Send Log to Helpdesk
- If you have submitted the ticket already click on I've already submitted a ticket & enter the ticket reference ID (number). If you haven't - click on I want to create a ticket.
- For new tickets: Describe Your Issue - please make sure you provide max. details about your desktop app problem (e.g. that the app is up to date & have tried most common problems solutions). Click Send.
- After that, you'll see the message Your ticket has been successfully submitted with ticket link. Ticket number (ID) is at the end of the link.
- open (run) your desktop app;
- right-click the Bitrix24 desktop app icon shown at the bottom right corner of your screen;
- click the cogwheel button;
- click Send Log to Helpdesk.