Read FAQ
NEW
Bitrix24 Support
Registration and Authentication
How to start
My Profile
Feed
Chats and Calls
Calendar
Bitrix24.Docs
Bitrix24.Drive
Bitrix24.Mail
Workgroups
Tasks and Projects
CRM
Contact Center
Open Channels
Sales Center
CRM Analytics (beta)
Sales Intelligence
Inventory Management
Marketing
Sites
Online Store (beta)
CRM + Online Store
CRM Store (beta)
Bitrix24.Sign
Company
Time and Reports
Knowledge base (beta)
Robotic Process Automation (beta)
Workflows
Telephony
Market
Subscription
Settings
Enterprise
Mobile App
Desktop App
General questions
Bitrix24 On-Premise
Start for free
Log In

Bitrix24Care

Bitrix24Care
Desktop App

Send Bitrix24 desktop app logs to Support

Emily Walker
Author: Emily Walker
Last update: December 30, 2022.
First, if you face with the Bitrix24 desktop app operation problems, please make sure you have:
In case none of the above helped, you can send you desktop app logs to Bitrix24 Support. A support specialist will send you a reference number.

Please perform the steps below to get it done.

  1. Open the menu for sending logs in the Bitrix24 desktop app for Windows and Mac:
    2. Windows

    In the notification area (where the clock icon is placed), find the Bitrix24 desktop app icon. Right-click on it and then click on the gear icon.

    settings_menu.jpg

    Select Support and then Send logs.

    gear_menu.jpg

    macOS

    Open the Bitrix24 desktop app menu, select Support and then Send Logs.

    send_logs.png

    Linux

    Open the Bitrix24 app menu, select Support and then Send Logs.

    Linux logs

  2. Then enter the ticket reference ID given to you by the support specialist and click Send.

    reference_id.png

  3. A support specialist will get the logs and help you in solving the problem.

The logs contain only technical information about the app operation. Сonfidential information such as account passwords, chat history, etc. is not transmitted.

Logs except cef_cache are sent to Support from the directories:

Windows:

\Users\<User name>\AppData\Roaming\Bitrix\Desktop\3.0\

macOS:

/Users/<User name>/.bxd/

Linux::

/home/<User name>/.bxd/

Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free
Bitrix
Support
Resources
On-premise
Apps
Partners
You can find the Bitrix24 Cloud and Self-Hosted Service Level Agreement here.
© 2023 Bitrix24
Privacy Overview

Cookies: This website uses cookies for analytical and technical reasons. ‘Analytical Cookies’ are inserted by Google Analytics to help us understand which countries our visitors come from, which pages they visit and what actions they take on this site. ‘Strictly Necessary Cookies’, as the name implies, are a type of cookies that are required for proper functioning of certain features of this website, such as the ability to use live chat. Disabling these cookies will disable access to those features and degrade your website experience.

Cookies of both types can be enabled or disabled within this plugin.

Cookie Settings
Cookie Policy

More information about our Cookie Policy

We use cookies to enhance your browsing experience - Find out more. By continuing to browse this site you are agreeing to our use of cookies. Change your cookie settings.
Got it