Bitrix24Care

Send Bitrix24 desktop app logs to Support

First, if you face with the Bitrix24 desktop app operation problems, please make sure you have:
In case none of the above helped, you can send you desktop app logs to Bitrix24 Support. A support specialist will send you a reference number.

Please perform the steps below to get it done.

  1. Open the menu for sending logs in the Bitrix24 desktop app for Windows and Mac:
  2. Windows

    In the notification area (where the clock icon is placed), find the Bitrix24 desktop app icon. Right-click on it and then click on the gear icon.

    settings_menu.jpg

    Select Support and then Send logs.

    gear_menu.jpg

    macOS

    Open the Bitrix24 desktop app menu, select Support and then Send Logs.

    send_logs.png

  3. Then enter the ticket reference ID given to you by the support specialist and click Send.

    reference_id.png

  4. A support specialist will get the logs and help you in solving the problem.

The logs contain only technical information about the app operation. Сonfidential information such as account passwords, chat history, etc. is not transmitted.

Logs except cef_cache are sent to Support from the directories:

Windows:

\Users\<User name>\AppData\Roaming\Bitrix\Desktop\3.0\

macOS:

/Users/<User name>/.bxd/

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