Bitrix24 Support. A support specialist will send you a reference number.
Please perform the steps below to get it done.
- Open the menu for sending logs in the Bitrix24 desktop app for Windows and Mac:
Then enter the ticket reference ID given to you by the support specialist and click Send.
A support specialist will get the logs and help you in solving the problem.
The logs contain only technical information about the app operation. Сonfidential information such as account passwords, chat history, etc. is not transmitted.
Logs except cef_cache are sent to Support from the directories: