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Send desktop app logs to Helpdesk

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First, if you face any issues with Bitrix24 desktop app, please make sure you have:
In case none of the above helped you can send you desktop app logs to Bitrix24 Helpdesk. Please perform the steps below to get it done:

For Mac:
  • Open Bitrix24 desktop app & navigate to the application menu panel. Click on Bitrix24 & select Send Log to Helpdesk
  • If you have submitted the ticket already click on I've already submitted a ticket & enter the ticket reference ID (number). If you haven't - click on I want to create a ticket.
  • For new tickets: Describe Your Issue  - please make sure you provide max. details about your desktop app problem (e.g. that the app is up to date & have tried most common problems solutions). Click Send.
  • After that you will see the message Your ticket has been successfully submitted with ticket link. Ticket number (ID) is at the end of the link.
For Windows:

  • open (run) your desktop app
  • click on the Bitrix24 desktop app icon shown in the right bottom corner of your computer screen.
  • in the desktop app menu select Send logs to Helpdesk.
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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners