In case none of the above helped, you can send you desktop app logs to Bitrix24 Support. A support specialist will send you a reference number.
Please perform the steps below to get it done.
- Open the menu for sending logs in the Bitrix24 desktop app for Windows and Mac:
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Then enter the ticket reference ID given to you by the support specialist and click Send.
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A support specialist will get the logs and help you in solving the problem.
In the notification area (where the clock icon is placed), find the Bitrix24 desktop app icon. Right-click on it and then click on the gear icon.
Select Support and then Send logs.
Open the Bitrix24 desktop app menu, select Support and then Send Logs.
Open the Bitrix24 app menu, select Support and then Send Logs.
The logs contain only technical information about the app operation. Сonfidential information such as account passwords, chat history, etc. is not transmitted.
Logs except cef_cache are sent to Support from the directories:
Windows:
\Users\<User name>\AppData\Roaming\Bitrix\Desktop\3.0\
macOS:
/Users/<User name>/.bxd/
Linux::
/home/<User name>/.bxd/