Bitrix24 tracks assigned tasks to measure how many are completed on time and without objections.

The Efficiency indicator helps you evaluate performance for individual employees and teams. When performance is measurable, it is easier to improve. You can also use this metric as part of your KPI framework to support fair decisions about promotions and rewards.

What the efficiency indicator shows

Efficiency is calculated based on tasks where an employee is listed as the responsible person or a participant.

Efficiency = 100 – (Objections / Total in progress) * 100
Efficiency starts at 100% by default.

An employee completed 10 tasks during the month. Two tasks were overdue.

Efficiency = 100 – (2/10) * 100 = 80

The employee’s efficiency score is 80%. To increase the score, tasks should be completed on time.

Where to view efficiency results

Go to Tasks and Projects and open the Efficiency tab.

The report shows:

• Total in progress — number of active tasks.
• Tasks completed — number of finished tasks.
• Tasks with objections — tasks that were overdue.

Use the filter to select the time period for the calculation.

How efficiency changes

• When you create a new task, the number of tasks in progress increases and efficiency may improve.
• If a task is overdue, the number of objections increases and efficiency decreases.
• If a task is created after the deadline has already passed, it does not affect efficiency.
• Tasks an employee creates for themselves are not included in efficiency calculations. This prevents artificially increasing the score.

Track employee efficiency

Managers can review team performance in the Supervising tab.

Project managers can also evaluate task efficiency within a project.