How it works
Go to the Contact center section and open the Conversation statistics tab.
Reports are presented as widgets, and you can move them with a mouse.
If you accidentally delete a widget, you can always Reset to default view by clicking the cogwheel button.
You can configure any widget. There are two ways to do that: you can click the cogwheel button and select Settings or click the Configure button.
The following parameters can be configured:
Click the Pencil button to rename the report.
Click By filter to set a Reporting Period.
You can select the report presentation form: line graph, bar chart, pie chart, donut diagram, stacked column chart, number, funnel, dual axis graph, active or list.
Scroll down the page and. set the category and the source of the data used in the report.