If you have any questions about Bitrix24 tools, you can contact the support specialist.
Bitrix24 Support specialists will help:
- configure Bitrix24 tools
- find information in Bitrix24 documentation
- find and fix errors in work of tools
- solve problems with plans and payments
Bitrix24 Support does not advise on:
- developing of Bitrix24 tools
- creation and operation of applications for Bitrix24
- designing scenarios for workflows and automation rules
To contact a support specialist:
- Click on the question icon in the top right corner.
- Scroll down the page till the bottom.
- Click the Ask question button.
If you need help implementing or configuring Bitrix24 tools, contact Bitrix Partners.
A chat with support will open. Describe the issue in detail: your actions, the result you expect to get, and attach screenshots.
The Support chat is highlighted with a blue color. This will help to distinguish it from other chats.
A support specialist solves only one issue in one chat. If you have several questions, create new dialogs. Support specialists will consider the issues simultaneously, each in a separate chat.
To contact a support specialist in the Bitrix24 On-Premise version, the administrator needs to enable the setting.
Create multiple dialogs with Bitrix24 Support
Technical support for Bitrix24 On-Premise version
To contact a support specialist:
- Tap More > Support.
- Specify your question and wait for a response.
If you can't find the Bitrix24 Support chat
- Check if you are an account administrator on your profile page.
Assign admin permissions - Make sure you do not have a Partner Support connected. In this case, you need to find a support chat with your partner and ask for advice. Go to the Subscription section > Support24 tab.
How to activate Partner Support
You can contact Partner Support or return to Bitrix24 Support. To do this, disable Partner Support in the Subscription section > Support24 page.
In brief:
- Chat with Bitrix24 Support is available only on commercial plans. An administrator or an integrator can contact the support specialists.
- Click on the question icon in the top of the sidebar > select How to start tab.
- Click Ask a Question at the bottom of the page.
- A chat with Bitrix24 Support will open. Describe your question in detail and attach screenshots.
- If you have different questions, you can create several dialogs.