Bitrix24Care

No-Legacy Project

Bitrix24 was launched 10 years ago with the goal of providing cutting edge sales, communication and collaboration tools to our clients. Our goal is to stay ahead of the curve and anticipate future trends, giving you solutions to both current and future problems today. Our core principle is to stay the low-cost leader with the best product for the best price for business cloud services.

Bitrix24 interface
Bitrix24 ten years ago and now are two entirely different products with different feature sets and capabilities

Bitrix24 plans have to evolve with product changes and client requirements. For example, as medium and large companies started using our cloud services, we launched Bitrix24 Enterprise plans to accommodate their requirements. But even when outdated plans were moved to the archived status, we would continue supporting them.


No-Legacy Project

This year we initiated a “No-Legacy Project”. This complex and multifaceted project is centered around:

  • User experience and interface
  • Client focus and business requirements
  • Mobile capabilities
  • Affordability
  • Enhancing infrastructure and performance

Getting rid of old legacy solutions is absolutely necessary to achieve these goals, provide faster service, guarantee product safety, and speed up new feature releases. The changes will benefit all Bitrix24 users.


What’s the issue with archived plans?

The majority of Bitrix24 users are using current plans. Legacy plans are used by a small minority.

Because of our commitment to all users, our team has to support all 18 legacy plans that receive no updates and are hosted using outdated infrastructure solutions that are both slower and less secure. This is a serious burden for developers, QA specialists and system architects. Last year these 18 plans required 12 additional ‘testing days’ and these 4% of all accounts were the cause of 48% of all ‘hot-fixes’.

Cloud plans
Page 1 of 20 of the feature distribution chart for our legacy plans

It simply makes no sense to spend as much time and resources on maintaining legacy plans as on developing new features and improving existing service. However, as of right now, no new code can be released or optimized unless all compatibility issues with archived plans are resolved first.

We are also seriously concerned with security issues associated with legacy plans. These plans receive no updates, so when a threat or vulnerability is detected, a security patch has to be delivered manually in each instance. This is simply unacceptable because we strongly believe that all security updates should be distributed in real time to all Bitrix24 users.

In order for this to happen, we’ve made a decision that all legacy users will need to migrate to current plans. After the migration is completed, all legacy plans will be disabled, and our legacy infrastructure will be shut down.


What should legacy plan users do?

All legacy plan users will need to select one of the currently available plans in the first half of 2023. All current plans come with new features that aren’t available to legacy plan users and they are hosted inside our new infrastructure.

It’s also worth noting that current plans offer more load balancing options. For instance, if you have over 100 users, you can choose between Enterprise 250 and Enterprise 10000 plans, buying as much or as little processing power as you need. This scalability option was previously not available to legacy Bitrix24 Standard and Professional plan owners.

The transition period ends on July 1, 2023. All purchases and upgrades need to be made prior to this date by the legacy plan users who want to continue using their Bitrix24 accounts.


Special offer for legacy plan migration

The easiest and fastest way to migrate your legacy plan to a current one is via current plan purchase. In order to incentivize the move, we created a special offer for all legacy plans.

30% off discount when you select a 3- or 12-month subscription for Bitrix24 Basic, Standard, or Professional.

Special 40% off discount for legacy upgrades to the most advanced and powerful Enterprise plan lineup.

If you have any questions, don’t hesitate to contact our sales department or your local Bitrix24 partner.


FAQ

I'm on an archived plan now. What should I do?

You can switch to one of the currently available Bitrix24 plans. Starting from January 18, 2023, we provide a special offer to upgrade to any new plan. Note that some features you used in your archived plan may become unavailable on a new plan. You can check the availability of all the functions on the plan comparison page.

Which plans are considered legacy?

Such plans generally have the 'archived' term in their name.

How to switch to a new plan?

You can make the switch to one of the current plans that will suit your needs by purchasing it for 1, 3 or 12 months. You can contact our Sales Department to request switching from the Professional (archived) plan to the current Professional plan keeping its expiry date. You can also contact your Bitrix24 partner to help you switch to new plan.

My legacy plan expires only in a year. What should I do?

We recommend you to switch to one of the current plans now. Starting from January 18, 2023, we provide a special offer to upgrade to any new plan. The remaining period of the archived plan subscription will be recalculated and added to your new plan. Also, you can contact our Sales Department to request switching from the Professional (archived) plan to the current Professional plan keeping its expiry date.

What will happen after the transition period ends?

Our team will have to stop supporting the legacy plans. They will be disabled, and our legacy infrastructure will be shut down. All Bitrix24 users will continue to work in the new current plans.

What to do if none of the current plans suits my needs?

Our new lineup is well balanced and takes into account the needs of our large client base. As a result, the vast majority of Bitrix24 users have already chosen one of the current plans. If you find it difficult to choose a new plan, we recommend contacting our Partners. They can help you select the optimal Bitrix24 subscription plan and migrate your archived plan to it. You can find more information about Bitrix24 Partners on this page.

Who can I contact in case of questions?

Many archived plan users already work with our partners. If you also do, we recommend you to get a consultation from a partner. You can find more information about Bitrix24 Partners on this page. Besides that, you can check the compatibility of your archived plan with the current plans on your own on the plan comparison page.

My plan does not have any limits on the number of users. What can I do?

Under current conditions, supporting plans with an unlimited number of users is not possible. Cloud infrastructure requires that we predict loadings on the servers to ensure the stable work of all the Bitrix24 cloud accounts. You can select a new plan with an appropriate number of users according to your company's size. Else, our partners can help you with it. Bitrix24 users who have more than 250 users can take advantage of the special offer and migrate to the Enterprise plan. Feel free to contact our sales department or your local Bitrix24 partner to make such a request.


Terms & conditions

The special offer is valid from January 18, 2023 to June 30, 2023 for 3- and 12-month Basic, Standard, Professional, and Enterprise 250 - 10,000 cloud plans and covers accounts created in all domain zones except RU, UA, KZ, BY. Special offer discounts are available for archived plans subscribers only. This offer cannot be combined with other discounts or special offers (except for partner discounts), nor can it be extended beyond the original subscription period purchased with this discount. All future subscription renewals will be billed at a regular price.

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