Starting June 1, 2023, new rules apply to subscription purchases. These rules affect subscription renewals, upgrades, and downgrades.
Renew a subscription
If you want to renew your current plan, keep these rules in mind:
- You can manually renew your subscription no earlier than 30 days before the expiration date. If auto-renewal is enabled, the subscription renews automatically.
- You can renew a subscription only once for a period of up to one year: either 1 or 12 months.
- Only one renewal purchase can be active at a time.
Downgrade a subscription
If you want to switch to a lower-tier plan:
- You can purchase a downgrade no earlier than 1 day before your current plan expires.
- Only one downgrade purchase can be active at a time.
When you downgrade, the new plan starts only after the current subscription expires. To avoid an unwanted renewal, disable auto-renewal before the expiration date.
Upgrade a subscription
If you want to switch to a higher-tier plan:
- You can upgrade at any time.
- The new subscription starts immediately after purchase.
Important
- Auto-renewal is enabled by default when you purchase a subscription for the first time. Your subscription renews automatically every 1 or 12 months, based on the selected billing cycle.
- You can check the auto-renewal status on the Subscription page under Purchase history. The status appears as Active or Cancelled.
If you have questions, contact the Sales team in the support chat or email sales@bitrix24.com.
