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Bitrix24 On-Premise

Bitrix24Care

All-in-one Bitrix24 Desktop app

The all-in-one Desktop application combines the browser with your Bitrix24 and messenger. It is optimized to work with all Bitrix24 services, and the built-in browser helps your Bitrix24 run faster.


What it looks like

The desktop app consists of two windows: your Bitrix24 account and a separate window with chats.

That allows you to use both windows in the split view mode.


Toolbar

Take advantage of the intuitive toolbar in the top of the window.

  • Left arrow - go back

  • Right arrow - go forward

  • Reload - reload the page

  • Link - copy the link to the current page

  • Cross - close the tab and log out from the Bitrix24 account

  • Plus - add a new Bitrix24 account

The tabs display the names of the open pages of all the Bitrix24 accounts you've connected to the desktop app. If you use several Bitrix24 accounts, switch between them using these tabs.
Multiple accounts in the Bitrix24 Desktop app


Enable the chat window

If you have closed the chat window, there are three ways to enable it:

  1. Click the Chat and Calls button in the menu.

  2. Click any chat icon on the right panel.

  3. On Windows, click the Bitrix24 app icon next to the time and date panel.
    On Mac, click the orange Bitrix24 icon on the Dock.


Disable the two-window mode

To switch to the classic desktop app with only one window for chats,

  1. Click the Settings button in the chat window.

  2. Open the Bitrix24 Application tab.

  3. Disable this option in the Startup section.

After you restart the app, you will have only one window with Bitrix24 chat and can continue working with your Bitrix24 in another browser.

If you do not have this option, update the app to the latest version. If you use the Bitrix24 On-Premise version, you should also update the Web messenger (im) module.

Download or update the Bitrix24 desktop app

If you've already installed the Bitrix24 desktop app, the system will suggest updating it to the new version. All you have to do is click Yes. You can also download or update the desktop app at any time.
How to update Bitrix24 Desktop app


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