Bitrix24 Helpdesk

Bitrix24 has a new interface. The images in the articles might differ from the current account design. We will update them soon.

Rules for subscription purchase

From June 1, 2023, new rules for subscription purchases came into effect. A number of limitations has been added to the subscription renewal, upgrade, and downgrade processes.


What has changed

If you wish to renew your current plan, please note that:

  • the current subscription can be renewed manually no sooner than 30 days prior to the current subscription expiration date. If the auto-renewal option is enabled, the current subscription will be renewed automatically;

  • the current subscription plan can be renewed only once for a period equal to or less than a year: 1 or 12 months;

  • there can only be one renewal purchase made at a time.

If you wish to downgrade to a lower-tier plan, please note that:

  • a downgrade purchase can only be made no sooner than 1 day before the current plan's expiration date;

  • you can make only one downgrade purchase at a time.
Downgrading your subscription to a lower-tier plan means you will have to wait your existing subscription expires. Disable the auto-renewal option to avoid the unwanted renewal.

If you wish to upgrade to a higher-tier plan, please note that:

  • the upgrade purchase can be made at any time;

  • the selected subscription will be applied instantaneously.

Important:

  • upon the initial purchase, the automatic renewal is enabled by default. While it is enabled, your subscription gets renewed automatically on a set date every 1 or 12 months, depending on the selected billing period.

  • you can check your subscription's auto-renewal status on the Subscription page > Purchase history (Active or Cancelled).
If you still have questions, please contact our Sales team in the support chat or at sales@bitrix24.com for assistance.
Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free
Related articles
Widgets: My plan and Invite Tax Information for Bitrix24 products