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Chat list

The chat list shows all the latest direct and group chats. Arrange your chats in the list: pin important chats at the top and hide the ones you don't need. Read this article to learn how the chat list works and what actions you can take.

Chat list interface

There are two ways to see your chat list:

  1. Default view: Chats are sorted by the last message date and time.

  2. Search mode: After clicking the search field, you'll see all your chats divided into two groups. One is for direct messages with users you've talked to recently, and the other is for chats you've searched for before.

  3. Start typing the name of a chat or a user to find the chat you need.

You can contact any of your colleagues straight from one of these sections of the chat list. Also, a workgroup members can find their group chat in the chat list.

New Bitrix24 users are added to the chat list automatically after being added to the company structure.

After sending a message, you can check its delivery status. It is displayed in the right corner of the chat list.

  • One tick Tick means that a message was delivered to the server.

  • Double tick Double tick means that a message was read.

If the message is sent by you, an arrow is shown. In group chats, if the message is sent by another user, you'll see their profile photo.

Chat list actions

Right-click a chat to open the action menu. Then, you can:

  • Open chat
  • Mark chat to read later
  • Pin chat
  • Start a video call
  • View employee profile
  • Find chats with this user
  • Hide chat

There is also a special menu for invited users:

  • Invite again: If the email didn't reach the user, you can send the invitation again.

  • Cancel invitation: This allows you to revoke an invitation sent by mistake.

Pinning and hiding options

In the chat list, you can pin important chats and hide ones you don't need. See the instructions below.

Pin chat: Right-click a chat in the list and click Pin chat. The pinned chat will appear on the top of the chat list.

You can unpin chats in the same way.

Hide chat: To hide unnecessary chats, right-click a chat in the list and select Hide chat from the menu.

Chats cannot be deleted. You don't leave them; they're just hidden from the chat list. If someone sends a message to this chat, it will appear in the list again. You can also find hidden chats by searching.
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