Bitrix24 Helpdesk

Disable BI Builder when downgrading plan

If you switch to the Basic or Free plan, you need to disable BI Builder manually. When switching to the Standard plan, BI Builder stays active, but you can't set permissions to create dashboards.


Switching to the Basic or Free plans

1. In the plan compatibility check, find the BI Builder and click Disable > Open settings.
2. Disable BI Builder in the Bitrix24 settings and save the changes.
Disabling the builder will delete all settings and custom reports. If you later switch to a compatible plan, you will need to set up the reports again.


Switching to the Standard plan

BI Builder and its dashboards stay active, but you can't manage permissions for creating dashboards. This limitation is applied automatically. If you switch back to a suitable plan later, your previous roles and permissions will return, so you won't need to set them up again.
Configure access permissions to BI Builder


In brief

  • On the Basic or Free plan, you must disable BI Builder manually, which deletes all settings and user dashboards.

  • On the Standard plan, you can use BI Builder and its dashboards, but you can't set permissions to create dashboards.

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