Bitrix24 Chats are a convenient tool for communication, discussing work-related issues, and collaboration. You can create group chats, channels, share files, and track message statuses. We have compiled answers to frequently asked questions about chats in Bitrix24.

In this article:

• If an administrator can view and delete messages in chats
• How to join a private chat if the owner has left
• How to delete message history in public chats
• Whether you can disable a public chat
• How to delete a chat
• What notifications are displayed in the Messenger section
• Why an image in a chat does not appear or takes a long time to load
• How message statuses are indicated

If an administrator can view and delete messages in chats

A Bitrix24 administrator can only view chats they participate in and delete only their own messages.

How to join a private chat if the owner has left

The rules for joining a private chat depend on access permission settings:

• If all participants can invite new users, contact any of them and ask to be invited to the chat.
• If only the owner can invite, but they have left the chat, the rights are automatically transferred to another participant at random. The new owner is marked with a special icon. Contact them and ask to be invited to the chat.
• If the owner and chat administrator can invite, find out who among the participants has these rights and contact them.

Delete message history in public chats

You cannot delete all messages at once. Each user can only delete their own messages one by one.

General chat

Disable a public chat

You cannot completely disable a public chat, but you can prohibit employees from sending messages to it in Bitrix24 settings.

1. Go to your Bitrix24 account settings.
2. Open the Communications tab > Chats.
3. Enable/disable the Allow to post messages to the General chat option.

Delete a chat

The ability to delete a chat depends on its type:

• General chats cannot be deleted.
• One-on-one chat cannot be deleted.
• Group chats can be deleted by the creator.

To delete a group chat:

1. Open the chat
2. Open the sidebar
3. Click on dots and select Delete

What notifications are displayed in the Messenger section

Notifications from personal and group chats are displayed in the Messenger section of the main menu.

Notification settings in Bitrix24

Why an image in a chat does not appear or takes a long time to load

If an image larger than 7000×7000 pixels is uploaded to a chat, it will not be shown as a preview. To view the image, click on it to open the full version. This limitation ensures the stable work of Bitrix24 chats.

How message statuses are indicated

In Bitrix24 chat, there are different symbols next to sent messages:

• One gray checkmark - message delivered to the recipient.
• Two blue checkmarks - recipient opened and read the message.
• Clock icon - message is loading but not sent yet.
• Exclamation mark - sending error, such as internet issues.