You can connect Viber with Bitrix24 and get customers' messages in Bitrix24 Chat. Create a new Viber account or connect an existing account via Viber bot.
To do that, click Contact center > Viber.
Follow these steps to connect your Viber with Bitrix24 open channel.
Create Viber bot
You need to have an active Viber account to create a Viber bot. Create a new Viber account if you don't have one.
- Create a partner account.
If you already have a partner account, just log in and skip this step.
- Enter your phone number that will be used for a partner account. Your clients won't see this number.
- You will get a message with a verification code in the Viber mobile app. Enter this code.
- Enter your email address and password.
- Click Create Bot Account.
- Fill out the form.
- Click Create and your Viber bot will be created. Copy the Private token. You'll need it to connect this bot to Bitrix24 account.
Connect Viber
Click Contact center > Viber. Select the open channel or create a new one and click Connect.
Enter your public account key (Private token) and click Connect.
Done! You are all set and ready to receive Viber messages in Bitrix24 Chat.
How it works
Your client clicks a website widget and sends you a message via Viber.
You get this message in Bitrix24 Chat. If the customer is not found in CRM, a new lead is created. The conversation is saved to a corresponding CRM form.
Viber doesn't pass the client's phone number when you communicate with this client. You can get the client's phone number saved to CRM only if he/she sends a message containing the phone number.
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