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Open Channels: Quality Assessment


In Bitrix24, you can configure quality assessment for each open channel.

Quality assessment option is available to Bitrix24 commercial plans subscribers only.

In Open Channels section, click List > select open channel > click Edit > enable Send customer rating request.

There are two types of rating requests:

  1. Graphic type of rating requests is used in Live Chat and Bitrix24.Network.
  2. Text type of rating requests is used in other communication channels.

After a customer rates a conversation with your employee, this employee will get a corresponding notification:

If you don't want to get such notifications, you can disable them in Notifications settings.

View ratings

You can view ratings in Open Channels statistics details section.

Rated by supervisor

Supervisors can also rate conversations. This rating can be viewed in Open Channels statistics details section too.

Supervisor can rate conversations only on Bitrix24 Standard and Professional plans.

There are three places where a supervisor can rate conversations:

  1. Straight in the statistics table:
  2. In message history:
  3. In the chat window:
This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners