In Bitrix24, you can configure quality assessment for each open channel.
In Open Channels section, click List > select open channel > click Edit > enable Send customer rating request.
There are two types of rating requests:
- Graphic type of rating requests is used in Live Chat and Bitrix24.Network.
- Text type of rating requests is used in other communication channels.
After a customer rates a conversation with your employee, this employee will get a corresponding notification:
You can view ratings in Open Channels statistics details section.
Rated by supervisor
Supervisors can also rate conversations. This rating can be viewed in Open Channels statistics details section too.
There are three places where a supervisor can rate conversations:
- Straight in the statistics table:
- In message history:
- In the chat window: