top_en
Log In

Bitrix24Care

Telephony balance

From September 15, 2021, payment for communication services will be made via the Voximplant account. Voximplant Inc. will be the funds recipient.

In your Bitrix24, go to the Telephony section > Connection page and click Top Up.

Top Up

You will be taken to the Voximplant Billing page.

Billing Voximplant

On the Voximplant billing page, go to the Make payment tab. By default, there is only a bank card payment option to top up the balance.

Make payment

While Voximplant does not directly accept PayPal payments, there are workarounds that allow you to use your PayPal account to replenish your balance with Voximplant.

To use PayPal as a payment option, you can use:

  • PayPal Cash Card
  • PayPal Business Debit Mastercard
  • PayPal Key

If you have a Personal account, you can request a PayPal Cash Card, which is a debit card.

If you have a Business account, you can apply for the PayPal Business Debit Mastercard.

PayPal Key is a virtual card that can be used at any online merchant that accepts Mastercard. PayPal Key is available to a growing number of Personal and Business account customers. If you see the PayPal Key option in your account, follow these steps to complete set up.

Maximum top up amount per day is 30 USD, minimum payment is 10 USD. Maximum spend per day is 100 USD.

To expand the limits, please contact Voximplant support service at support@voximplant.com.

When applying to the support service, you need to specify your Username and Account Number. They are located in the upper right corner of the Voximplant account.

Select the top up method, amount and make payment. You will get a receipt on the email specified in the billing address. It is a notification that the funds have been successfully added to the balance.

Auto-charge from a bank card

Save your bank card in the Make payment tab.

Auto payment from the card will be available after the first successful payment. After that, you need to enable the Auto-charge option, specify the amount and the minimum balance.

You can disable Auto-charge option at any time.

Auto-charge

Maximum top-up amount per day is 30 USD, minimum payment is 10 USD. Maximum spend per day is 100 USD.

To expand the limits, please contact Voximplant support service at support@voximplant.com.

When applying to the support service, you need to specify your Username and Account Number. They are located in the upper right corner of the Voximplant account.

A call cost

Go to the Transactions tab on the Voximplant billing page.

Transactions

In the Transactions on hold tab, you can find reserved expenses until their payment is confirmed.

In Bitrix24 account, go to Telephony > Call details and enable the Cost column. The calls can be filtered by cost, employee, etc.

Payment history

Read more in the article Telephony charges
This helped
Thanks :)
This didn't help
Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated
Send feedback