Bitrix24 automatically alerts administrators when the telephony balance is low. Notifications differ based on the administrator role.

• First administrator

  Bitrix24 tracks your average spending over the last seven days. If your current balance won’t cover two more days at that rate, the first administrator receives an email notification.

  Example message:

  Hello,

  Thank you for using Bitrix24 telephony.

  At your current spending rate, your balance may run out in two days. You won’t be able to make calls or use telephony features.

  To avoid interruptions, add funds to your account at accountaddress.bitrix24.com/telephony/. You can review detailed call costs on the Balance and statistics page.

  Best regards,

  Bitrix24 Team

  
  
• Other administrators

  If you have rented phone numbers or made calls within the last five days and your balance drops below $6, Bitrix24 shows a red warning bar at the top of the page for all administrators.

  All administrators also receive a chat notification prompting them to add funds.

  If the red warning bar remains after you top up your balance, open the Telephony section. The notification will disappear.