If you have any questions about Bitrix24 tools, you can contact the support specialist.
Bitrix24 plans and pricing
Only account administrators and Bitrix24 partners can contact Bitrix24 Support.
Bitrix24 Support specialists will help:
- Configure Bitrix24 tools
- Find information in Bitrix24 documentation
- Find and fix errors in work of tools
- Solve problems with plans and payments
Bitrix24 Support does not advise on:
- Developing of Bitrix24 tools
- Creation and operation of applications for Bitrix24
- Designing scenarios for workflows and automation rules
To contact a support specialist:
- Click Helpdesk in the top right corner.
- Select the New or Getting started section.
- Click Ask question.
If you need help implementing or configuring Bitrix24 tools, contact Bitrix24 Partners.
A chat with support will open. Describe the issue in detail: your actions, the result you expect to get, and attach screenshots.
The Support chat is highlighted with a blue color. This will help to distinguish it from other chats.
A support specialist solves only one issue in one chat. If you have several questions, create new dialogs. Support specialists will consider the issues simultaneously, each in a separate chat.
To contact a support specialist in the Bitrix24 On-Premise version, the administrator needs to enable the setting.
Create multiple dialogs with Bitrix24 Support
Technical support for Bitrix24 On-Premise version
To contact a support specialist:
- Tap More > Support.
- Specify your question and wait for a response.
If you can't find the Bitrix24 Support chat
- Check if you are an account administrator on your profile page.
Assign admin permissions - Make sure you do not have a Partner Support connected. In this case, you need to find a support chat with your partner and ask for advice. Go to the Subscription section > Support24 tab.
Activate support from Bitrix24 partners
You can contact Partner Support or return to Bitrix24 Support. To do this, disable Partner Support in the Subscription section > Support24 page.
In brief
- Chat with the AI support agent is available on any plan. Only commercial plans allow the AI support agent to transfer chats to a support specialist.
- Only account administrators and Bitrix24 partners can contact Bitrix24 Support.
- Click Helpdesk in the top right select Getting started tab.
- Click Ask question at the bottom of the page.
- A chat with Bitrix24 Support will open. Describe your question in detail and attach screenshots.
- If you have different questions, you can create several dialogs.
