Log In
Your Bitrix24
Authorize to enter
your company's Bitrix24.
Log In


Change my Bitrix24 login or password


How to change my Bitrix24 login

You can change your Bitrix24 login in your Bitrix24 Network Profile. Here is how:

  • Log in to your Bitrix24 Network profile and click the Change button in the Email section.
  • Enter your new email address (login) and current password. You can enable the Update user account email on all connected Bitrix24's option to apply changes to all your Bitrix24 accounts (Contact email field in your Bitrix24 account). Then click Save.
  • Open your inbox (new email address) > find an "email address confirmation" letter > confirm your new email address.
  • Done! Your Bitrix24 login is successfully updated.

"A user with this email already exists" error message

Sometimes when you try to change your email address in Bitrix24 Network profile page you may get "A user with this email already exists" error:

This error indicates that another Bitrix24 Network profile with the same email address already exists. This may happen if you have registered to Bitrix24 Network with this email address before or if you have logged in to Bitrix24 Network with any of your social networks accounts bound to the same email address.

To fix this problem, log in to the other Bitrix24 Network profile using an email address you wanted to use as a login to your main Bitrix24 Network profile > change email address there for another one > change the email address in your main Bitrix24 Network profile.

How to change my Bitrix24 password

You can change your Bitrix24 password not only using the forgot password option, but also on your Bitrix24 Network Profile page.

  • Log in to your Bitrix24 Network profile and click the Change button in the Password section.
  • Enter your current and new password. Click Save.
This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners