If you face constant problems with access to your Bitrix24 or errors when using it, you can contact Bitrix24 Support.
Bitrix24 Support Team specialist may ask you for your IP address and the results of the traceroute command.
Check your IP
You can check your IP by using one of the following services:
Save your IP address or take a screenshot.
Traceroute
You need to trace the route to your Bitrix24. Here is how:
Type tracert YOUR_BITRIX24_ADDRESS > press Enter.
Type traceroute YOUR_BITRIX24_ADDRESS.
Type tracepath YOUR_BITRIX24_ADDRESS > press Enter.
Use the command exit to close the Terminal app.
Save the result as a text file or take a screenshot.
Now, when you know your IP address and have the result of the traceroute command, you can send these data to the Bitrix24 Support team specialist.
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