Before connecting Apple Messages for Business and sending a verification request to Apple, we strongly recommend testing all the possible usage scenarios.
To do that, you can set a special Apple Messages for Business test connection. The test connection does not require verification and starts working immediately, but, unlike the commercial connection, only Apple IDs that have been specified as testers can access this channel.
Go to the Settings section > enable the Enable rich media links option > click Save.
Rich links are built using special meta tags of your website in the Open graph format.
If you send a webpage link to a chat and it doesn't have the Open graph meta tags, it won't be displayed as a rich link. Displaying rich links is mandatory for successful verification and connection of the Apple Messages for Business account to Bitrix24.
Setting a test connection
To set a test connection, select the Internal test account as a Messages for Business Account Type.
Next, you need to specify your Tester Apple IDs. Click the Add Apple IDs button. Note that only these users will be able to send messages via the Messages app to your Apple Messages for Business test account.
Don't forget to click the Send to review button. Your test account needs to have the Online status.
Rich features
To successfully connect the Apple Messages for Business to your Bitrix24, you need to show an Apple specialist all the chat processing capabilities (Rich features):
- Rich Link
- List Picker - selection list
- Time Picker - time selection
That's a mandatory condition for the successful Apple Messages for Business verification.
In this article, you can find only examples for reference. CRM forms with chat processing capabilities for your Apple Messages for Business account verification need to contain data that are close to your business.
1. Rich Links
There's no need to additionally configure Rich Links. Any external link sent in Bitrix24 Messenger is displayed as a "Rich Link" in the Messages app and vice versa.
After your account is verified, you can enable this option back again.
2. List Picker
An agent sends a list by clicking the Start selling button in the chat.
The form is sent to the client only from the CRM forms section.
Add list items and click Save.
Add a new CRM form and add only one field to the CRM form.
Don't forget to save the CRM form and to enable it in the list of CRM forms.
Next, go to the Sales Center section > click Service booking via chat > Create a page > select the created CRM form.
Edit the page, select the needed CRM form and click Save.
If everything is ok, the form will be sent to the Messages app as a native list, not as a link.
You can create a multiple selection list form in the same way.
Add a new CRM form and add the Product list field to the CRM form.
Click the cogwheel button next to the added field.
You can add products from the catalog or add them manually.
Don't forget to save the CRM form and to enable it in the list of CRM forms.
Next, go to the Sales Center section > click Service booking via chat > Create a page > select the created CRM form.
Edit the page, select the needed CRM form and click Save.
If everything is ok, the form will be sent to the Messages app as a native list, not as a link.
3. Time Picker
An agent sends a time picker by clicking the Start selling button in the chat.
The form is sent to the client only from the CRM forms section.
Complete the new custom field form, but leave Date only and Add services and duration options disabled.
Add a new CRM form and add only one field to the CRM form. Next, click the cogwheel button next to the added field.
In the field settings, be sure to select only one employee responsible for this form, the Duration option must be disabled.
Don't forget to save the CRM form and to enable it in the list of CRM forms.
Next, go to the Sales Center section > click Service booking via chat > Create a page > select the created CRM form.
Edit the page, select the needed CRM form and click Save.
If everything is ok, the form will be sent to the Messages app as a native list, not as a link.
After creating CRM forms and testing their work in a test account, you can configure the settings of the Apple Messages for Business commercial account.
Message Suggest
This option is not mandatory. To enable it, you need to contact Apple Messages for Business support either during the verification of the Apple Messages for Business account or at any time later.
When a client taps one of your company's phone numbers on his/her Apple device, a new window is opened, suggesting him/her two options: call this number or contact you via Apple Messages for Business.
Read more about the Message Suggest option in the Apple support article.
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