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How is Bitrix24 licensed

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Bitrix24 Cloud version is SaaS, it is rented by our users. It is deployed, hosted and maintained by Bitrix Inc. in the Cloud. You can use your Bitrix24 account with a free subscription, or with a paid plan. Please see our plans and tariffs page.

Bitrix24 on-premise (self-hosted) version is licensed on "per-user basis". If you need more users than your license key provides, you can purchase On-Premise Edition Upgrades. Bitrix24 On-Premise is fully customizable (color schemes, layout, menu items, header, footer, etc.) and provided with the full source code. It can be deployed and hosted by the end-user or by Bitrix Partners.


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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners