Introducing our updated chat in the Bitrix24 mobile app. We have changed the chat interface and navigation, as well as increased the speed of work. In this article, you will learn about the new design and tools of mobile chat.

Chat appearance

We have updated the chat background and added the dark mode. By default, the mobile app follows your device's light or dark setting. To switch to the dark mode manually, go to Menu > Settings > Bitrix24 Settings > Dark mode > Dark.

Chat sidebar

Sidebar in My Notes chat. Send messages to yourself in Bitrix24 to store personal notes and message drafts. Each user has exclusive access to this chat.

Sidebar in direct chats. When chatting with another user, you can open this section to start an audio or video call, create a group chat, or open their profile.

• To go to My Notes from a direct chat, tap the three dots (...) next to your name.
• To create a group chat with this user, tap Create group chat.

Sidebar in group chats. When chatting with several employees, you can start a group audio or video call from this section. To disable notifications, tap Mute. Tap the three dots button (...) next to your name to go to My Notes or leave the chat.

To mention a user, exclude them from the chat, or send a private message, tap the three dots (...) next to their name and select an action.

To view group chat members, tap the chat name at the top. In this section, you can invite new user to the chat.

To edit or delete a chat, tap the three dots (...) in the top right corner.

In edit mode, you can:

• Change chat privacy type
• Add or remove members, either a specific user or entire department
• Assign chat administrators
• Configure access permissions

Unread messages and message status indicators

The message status indicator is displayed next to each message in the chat. A single tick shows that the message was sent successfully, while a double tick indicates whether the message has been read.

Imagine there are multiple unread messages, you start viewing them, but then close the chat. Once you reopen it, you will be taken to the same part of the conversation as when you left. Unread messages in the chat are now separated by a special gray line.

Reactions and replies to messages

Now emoji can be used as reactions to the messages. To react to a message, tap and hold it, then select an emoji reaction from the available options. Also, you can quickly like a message by double-tapping it. To reply to a message, swipe it to the left.

Voice messages

To record a voice message, tap and hold the mic icon. Slide up to continue recording without holding. Once you're done recording, tap the stop icon. Send the message immediately, or listen to it for review. With the latest update, you can rewind smoothly through your recordings.

Message drafts

Sometimes you may start typing a message but not send it to the chat. Such messages are now saved as drafts, and you can return to them. If there is a quoted message in your response, it will also be saved in the draft.

Chat settings

To open the chat settings, go to Menu > Settings > Chats. Here, you can manage the following options:

• Show message history when inviting users to the chat
  Activate this option to allow new chat members to see the chat history.

• Cache messages
  Turn on this option to view messages and attachments in chats without access to the internet. Messages and attachments will be available if you already opened them while accessing the network.

• Autoplay
  Enable or disable video autoplay in chats.