Read FAQ
NEW
Bitrix24 Support
Registration and Authentication
How to start
My Profile
Feed
Chats and Calls
Calendar
Bitrix24.Docs
Bitrix24.Drive
Bitrix24.Mail
Workgroups
Tasks and Projects
CRM
CoPilot - AI in Bitrix24
Contact Center
Sales Center
CRM Analytics (beta)
BI Builder
Sales Intelligence
Inventory Management
Marketing
Sites
Online Store (beta)
CRM + Online Store
CRM Store (beta)
Bitrix24.Sign
Company
Knowledge base (beta)
Automation
Workflows
Telephony
Market
Subscription
Settings
Enterprise
Mobile App
Desktop App
General questions
Bitrix24 On-Premise

Bitrix24Care

Automation rule statuses and log entries

During the test mode, all performed actions and error entries appear in the log. Also, the background color of automation rules changes based on their status. Thus, you can quickly identify and fix errors, ensuring that automation is done right.


Automation rule statuses

After starting the test, the automation rules begin to perform actions and change statuses. Each status has a different background color and icon.

  • The automation rule worked successfully: green background and check mark Check mark.

  • The automation rule did not work as there was a pause: white background and spinning circle icon Circle. Skip the pause to test your automation and avoid waiting.

  • The automation rule did not work as there was an error: green background and attention icon Icon. Check the error in the log, fix it, and start the test again.

  • The automation rule did not work at all: white background with no icon. Go to the automation rule settings and check its conditions and execution parameters.

Automation rule statuses There are three automation rules at the "New" stage. The first one worked fine, but the second one did not because of an error. The third one is set to pause, which can be skipped.

Entries in the log

All actions and errors are recorded in the log, which can be viewed in the test mode window.

Automation rule name. You can quickly find the automation rule you need since the log displays its name and start time.

Execution time. The automation rule can run immediately or after a specific time. The entry is displayed on a blue background in the log.

Running The first automation rule ran immediately; the second one is scheduled to run a day later.

Conditions. If there is a condition in the automation rule, the result of its fulfillment will be shown in the log. There are two possible values:

  • Condition is true.
    When a condition is met, the log entry is displayed on a green background.

  • Condition is false.
    When a condition is not met, the log entry is displayed on an orange background.
    Conditions in automation rules

Conditions The automation rule "Create task" worked as the condition was fulfilled. The automation rule "Create document (Invoice)" did not work as the condition was not met.

Actions. The log includes a description of each action performed by the automation rule, like creating a task, planning an activity, or sending a notification.

Description The automation rule created a task: specified the name and description, assigned a responsible person, and set a deadline.

Errors. If an automation rule did not work because of error, find its reason in the log. The entry is displayed on a red background.

Errors The automation rule "Send email to customer" did not work because the email address was not specified. There is a corresponding error in the log.

In brief

  • After starting the test, the automation rules begin to perform actions and change statuses. The status indicates if the automation rule worked properly and if there is a pause or error.

  • All actions and errors are recorded in the log, which can be viewed in the test mode window.

  • Identify and fix errors, ensuring that automation is done right.

Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free