Bitrix24 Helpdesk

Task features

Tasks in Bitrix24 help you plan work, assign responsibility, and track deadlines. To create a clear task, add a title, description, and assignee. You can also add stages, attach files, or link the task to a project. This helps the team stay aligned and avoid missed details.

For example, when preparing a marketing campaign, create a task, set the description and deadline, attach materials, and add a checklist. The team can then follow the plan and track progress for each step.

In this article:


Set a deadline

Deadlines help team members plan their work and understand when tasks are due. In advanced settings, you can control how deadlines work. For example, you can allow or restrict changes, set default deadlines for new tasks, or require review before completion.

Click Settings (⚙️) next to the deadline and enable the necessary options.

Check task upon completion. When the assignee completes the task, it goes to the creator for review. The creator can approve the result or send the task back for revision.
Check task upon completion

Set default deadline for all new tasks. Define how many days after creation a task should be due. This applies automatically to new tasks. Use this if your team often works with the same timelines.

Assignee can change deadline. Allow the assignee to update the due date. You can add controls:

  • Require a reason for the change
  • Limit how many times or how far the deadline can move

Skip weekends. If a deadline falls on a weekend or holiday, the system moves it to the next workday.

Auto complete task when all subtasks are completed, and vice versa. When all subtasks are complete, the main task closes automatically. Completing the main task also completes all subtasks.


Attach files and documents

Use tasks to store all related materials, such as documents, instructions, or files. For example, in a “Review contract” task, attach the file so teammates can open it directly from the task. This keeps everyone working with the latest version.

Click Files to upload documents or create a new one. Any participant can add files. Files created in Bitrix24 sync with Drive and projects. Changes update everywhere automatically. You can also share files with teammates or external users.
Online Documents: Getting Started


Mark a task as important

Mark a task as important when it needs extra attention. For example, urgent updates or time-sensitive requests.

Click the priority icon to highlight the task. It will stand out in the list so assignees can prioritize it. To view only important tasks, use the Priority filter.


Add a checklist

Checklists break a task into smaller steps and help track progress. They show what is done and what is still pending.

  • Step-by-step work. For example, updating a website: collect data, edit content, update images, and review results.
  • Dividing work among team members. For example, preparing a workspace: set up equipment, grant access, and prepare documents.

Click Checklists and add items.
Checklists in tasks


Set reminders

Reminders help you stay on schedule and avoid missed steps. You can set reminders for each participant.
Task reminders

For assignees, reminders show when to start or return to work. For creators, they signal when to review results.


Enable time tracking for a task

Use time tracking to record how long work takes. Start the timer when you begin work and pause it when needed.

All time entries save automatically in the task. This helps track effort and review team performance.

Click Time tracking and set the planned time. You can then compare planned and actual time.
Time tracking in tasks


Record results

Results capture the outcome of a task in one place. The assignee can add a summary, attach files, or describe the work completed.

If Task status summary is enabled, the assignee must add a result before closing the task. This ensures clear documentation and simplifies review.

You can add results in the task form or in the chat by marking a message as a result.
Task status summary


In brief

  • Tasks include tools to plan work and track progress.
  • You can control deadlines, including restrictions and default settings.
  • Tasks store all related files and documents.
  • Important tasks stand out with priority markers.
  • Checklists break work into clear steps.
  • Reminders help keep work on track.
  • Time tracking records actual effort.
  • Results keep outcomes organized in one place.
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