Bitrix24 Helpdesk

Custom fields for tasks

Custom fields let you add task details specific to your company’s workflow. Use them to capture information that is not available in the default task form.

Only administrators can create custom fields.

Create a custom field

  1. Open the task creation form.
  2. Expand Custom fields.
  3. Click Add field.
  4. Select the field type.

Field types

  • String — enter short text, such as notes or labels.
  • Number — enter numeric values, such as amounts, prices, or quantities.
  • Date/Time — select a date and time, such as a deadline or scheduled event.
  • True/False — choose Yes or No.

Field options

You can configure additional settings for each field:

  • Required — users must complete the field before they can create the task. If a required field is empty, the system displays a warning.
  • Multiple — allows users to add more than one value in the same field.

If a field is required, users must complete it before saving the task. Required fields are marked with a red indicator in the form.

If the Multiple option is enabled, users can enter several values in the same field by clicking Add.


Configure custom fields

Click Settings (⚙️) next to a custom field to manage how it behaves.

Available options:

  • Apply field set to all users – makes the custom field available to everyone in your company. If other users customized their task forms, their settings will be replaced.
  • Enable field dragging – lets users reorder custom fields using drag and drop.

Learn more about feature availability on the Bitrix24 pricing page.
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