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Technical support for Bitrix24 On-Premise


All Bitrix24 On-Premise (self-hosted) version owners with a valid commercial license can contact Bitrix24 Helpdesk and get qualified assistance straight in their Bitrix24 account.

All you need to do is to add a special chat-bot to Bitrix24 messenger.

Open Control Panel > Settings > System Settings > Module Settings > Bitrix24 Chat Bots and tick Support Bitrix24 on-premise editions.

Bitrix24Care chat-bot will appear in Bitrix24 Messenger. Just send a message to this bot and our Helpdesk specialist will be glad to help you!

Attention! There are some important details:
  • Only account administrator can contact Bitrix24 Helpdesk.
  • The address used in Website public address field must be accessible.
  • SSL certificate must be signed by a valid CA.
  • Bitrix24 on-premise commercial license must be valid.
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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners