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Bitrix24Care

Bitrix24 On-Premise with an expired maintenance subscription

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After one year, the free maintenance subscription expires (becomes inactive), however, your product copy remains fully functional with the exception of modules, tools and services listed in this article.

Functions NOT available after maintenance subscription expiration:

Main module (main)

  • Product updates (including new modules, product improvements and security patches);
  • Product edition upgrades;
  • Technical consultations and support via Live Chat;
  • DDoS protection.

API and REST API

  • Access to REST methods and events (excluding inbound webhooks).

    Security tokens are provided by our cloud authorization server. The only option that doesn't require it is using inbound webhooks, but it's internal integration (not Marketplace24 apps);

  • Using apps installed from Marketplace24.

Cloud telephony (voximplant)

  • Telephony services;
  • SIP Connector;
  • Purchase of Telephony credits.

Open Channels (imopenlines)

  • Access to Open Channels (Viber, Facebook, etc.), excluding Website Bitrix24 Live Chat.

Business Card Scanner (bizcard)

  • Support of Business Card Scanner.

Bitrix24 Chat Bots (imbot)

  • Support of all chat bots (including the default bots: MIA, Marta).

Bitrix Cloud Service (bitrixcloud)

  • CDN Acceleration;
  • Site Monitor;
  • Cloud Backup.

Commercial Catalog (catalog)

  • Big Data: personalization.

e-Store (sale)

  • Delivery services.

File Converter (transformer)

  • File Converter service.

All the other modules will keep on working normally.

If your license key is expired and you want to prolong your subscription, the license key verification result page will show links to add the required services to the shopping cart, and the period within which an extension coupon must be activated (if applicable).

You can verify your license key here - Bitrix24 Store.

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners