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Video calls

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Video calls and voice calls between employees

To call an employee:

  • Type the employee's name to the Search bar in Bitrix24 Messenger > click Voice call or Video call:
  • Allow Bitrix24 Messenger to access camera and microphone > start conversation.

You can send text messages to the user you are talking to, or send messages to other users while video calling.

Voice and video calls between employees are not recorded.

Video conferencing

Create a private group chat and perform a video call to start a video conference.

You can also invite new users to a chat while video calling.

Important:

  • Allow turn.calls.bitrix24.com (this address is used for calls) access and open port 3478 (TCP and UDP) for STUN and TURN protocols. If peers are not able to establish a direct connection, TURN-server can act as a proxy for RDP connection (UDP ports 16384-32767).
  • Video conferencing is available for small private groups of up to 10 users.

  • To accept videocalls, you need to have an Internet connection speed (depending on video quality):
    • 720p, 30 fps: 1-2 Mbps
    • 360p, 30 fps: 0.5-1 Mbps
    • 180p, 30 fps: 0.1-0.5 Mbps
    Video quality is changed automatically depending on the connection speed.

    Use the formula below to figure out what Internet connection speed you need to have to perform a group video call between employees:

    from 0.1 to 2 Mbps * [number of users in a group video call] * 2

  • In the Bitrix24 Mobile app, you can perform only one-on-one video calls.

  • The duration of video and voice calls between employees is not limited.

  • You need to use Google Chrome v29+, Mozilla Firefox v27+ or Opera v18+ to perfrom video calls.
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