Every sales manager wastes a lot of time responding to some frequently asked questions. To save your employees' time, Bitrix24 Messenger has a built-in tool - Canned responses.
This tool allows you to:
- save already sent messages as canned responses;
- add new canned responses while communicating with a client.
Canned responses can be used for any open channel. Just open any open channel chat and click the corresponding button:
Click the button next to an already sent message > click Save as canned response.
If you want to add a new canned response from scratch, click the canned responses icon > click the + button and add a new canned response.
Canned responses are divided into sections. When adding a new canned response, you can select a section that it'll be saved to.
To create new sections, click the cogwheel button.
All canned responses are based on Lists. You can find canned responses in the Employees section > Lists > Open Channel.
Here you can add new sections or canned responses. Click the Add button > select the needed option.
Also, you can click the Actions button to configure list settings, customize fields, show/hide sections or export the list to Microsoft Excel.
If you use several open channels, you can create a unique canned responses list for each channel. Just select an appropriate list in the Auto Actions section when configuring an open channel.
