If you have connected the SIP phone, the outgoing call is made via this device by default. However, you can route the call from the device to the browser or the Bitrix24 Desktop app and back.
This option is available if you have rented the number or have connected the SIP PBX.
When you initiate the outgoing call, click the blue phone icon, and the call will be routed to the browser and the Bitrix24 Desktop app.
If you want to route the call back to the phone from the browser, click the green phone icon.
Bitrix24 remembers the setting, i.e., the next time you'll be calling from Bitrix24, it will use the option that was previously selected.
The incoming call is routed to the SIP phone, browser and Bitrix24 Desktop app at the same time. Where the employee answers first, there will be a conversation with the client.