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Bitrix24Care

Payment for Bitrix24 Telephony

From September 15, 2021, payment for communication services will be made via the Voximplant account. Voximplant Inc. will be the funds recipient.

In your Bitrix24, go to the Telephony section > Connection page and click Top Up.

Top Up

You will be taken to the Voximplant Billing page.

Billing Voximplant

All questions about limit extensions, payments and invoices for the period from 15.09.2021 should be sent to the email of Voximplant Inc: support@voximplant.com.

You need to specify your Username and Account Number. They are located in the upper right corner of the Voximplant account.


FAQ

How to top up the telephony balance?

On the Voximplant billing page, go to the Make payment tab. By default, there is only a bank card payment option to top up the balance.

Make payment

Select the top up method, amount and make payment. You will get a receipt on the email specified in the billing address. It is a notification that the funds have been successfully added to the balance.

Maximum top up amount per day is 30 USD, minimum payment is 10 USD. Maximum spend per day is 100 USD.

To expand the limits, please contact Voximplant support service at support@voximplant.com.

When applying to the support service, you need to specify your Username and Account Number. They are located in the upper right corner of the Voximplant account.

How to enable auto payment from a bank card?

Save your bank card in the Make payment tab .

Auto payment from the card will be available after the first successful payment. After that, you need to enable the Auto-charge option, specify the amount and the minimum balance.

You can disable Auto-charge option at any time.

Auto-charge

Maximum top-up amount per day is 30 USD, minimum payment is 10 USD. Maximum spend per day is 100 USD.

To expand the limits, please contact Voximplant support service at support@voximplant.com.

When applying to the support service, you need to specify your Username and Account Number. They are located in the upper right corner of the Voximplant account.

Why are funds deducted from the balance if I switched to a Free plan?

Funds are automatically deducted from your balance when there is an expenditure. It may take place only due to the renewal of the rented number on the Free plan.

If you switch to a Free plan, you cannot make calls, but the rented number is still yours.

To stop auto-charge of funds, you need to disable the rented number in Bitrix24.

Are there any alternative ways to pay for telephony, such as PayPal?

Available payment methods are:

  • Credit card
  • PayPal Cash Card
  • PayPal Business Debit Mastercard
  • PayPal Key

While Voximplant does not directly accept PayPal payments, there are workarounds that allow you to use your PayPal account to replenish your balance with Voximplant. To use PayPal as a payment option, you can use your PayPal Cash Card, PayPal Business Debit Mastercard or PayPal Key.

If you have a Personal account, you can request a PayPal Cash Card, which is a debit card.

If you have a Business account, you can apply for the PayPal Business Debit Mastercard.

PayPal Key is a virtual card that can be used at any online merchant that accepts Mastercard. PayPal Key is available to a growing number of Personal and Business account customers. If you see the PayPal Key option in your account, follow these steps to complete set up.

What currency is supported for top-ups?

Payments are made in USD.

If your account currency is euro, the balance is deposited in USD. At the end of the month an invoice in euros is generated for the amount of actually spent money.

Where can I find my balance history?

Go to the Payment history tab on the Voximplant billing page.

Payment history

Where to get documents of performed services?

Go to the Invoices tab on the Voximplant billing page.

Invoices

Select the invoice and click Download.

The documents are generated for the amount of actually spent money from the Voximplant personal account balance for the month.

How to get documents of performed services if I switched to the Free plan?

If you switched from a commercial plan to a Free one, then access to the Voximplant billing account from Bitrix24 will be limited.

To get the documents for performed services, contact Voximplant support at support@voximplant.com. When applying, you will need to specify the Bitrix24 address.

Where can I see my call costs?

Go to the Transactions tab on the Voximplant billing page.

Transactions

In the Transactions on hold tab you can find reserved expenses until their payment is confirmed.

In Bitrix24 account, go to Telephony > Call details and enable the Cost column. The calls can be filtered by cost, employee, etc.

Payment history

Where can I find the exact call price?

You can find the exact call price in the Rates tab on the Voximplant billing page.

Rates

Prices for calls are listed without taxes.

Will payment for telephony in Bitrix24 On-Premise be different?

For Bitrix24 On-Premise, all charge actions and limits will be the same as to Bitrix24 Cloud version. You need to upgrade your Telephony to the last version.

Is SIP-connector also paid in Voximplant?

No, it is not. The SIP-connector rental fee does not change.

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