Extranet users, also called external users, are authorized users with limited access to your Bitrix24 account. You can invite suppliers, distributors, contractors, and other partners to the Extranet to keep communication in one place.

External users can discuss work, share files, and collaborate with employees in extranet workgroups and projects. They cannot access your private company data. Extranet users also count toward the user limit in your Bitrix24 plan.

Inviting users to Extranet from a workgroup or project

To add a new external user to an extranet workgroup:

1. Open the About workgroup menu and select Members.
2. Click Invite.
3. Click Add employee and select Invite employee or external user.

You can identify extranet users by these signs:

• Their first and last names appear in yellow.
• A globe icon appears next to their name in tasks and comments.
• Their profile includes the Extranet label.

External users can complete their profiles in the same way as regular intranet users.
Profile page

Tools available to extranet users

Here are the sections available to external users.

Feed

Extranet users can view the workgroup feed and messages addressed to them. They can also create posts, tasks, and polls. However, they cannot access appreciations or calendar events in the Feed.

Files (My Drive)

Extranet users can access personal files and folders, including shared files on the workgroup drive. They can manage access permissions for their files and folders and share them with other employees. They can also create public links to share files with people outside Bitrix24.

Workgroups

External users can see the list of workgroups and projects they belong to. You can limit access to specific tools and sections by editing workgroup settings.

Tasks

In this section, extranet users can see the tasks they are working on. They can create and assign tasks to employees in their contact list. When you create tasks in an extranet workgroup, only workgroup members can participate in them.

And for the rest, extranet users are allowed to work with tasks in the same way as regular intranet users.
Working with tasks

Contacts

External users can see people who belong to the same external workgroup.

Conversations

External users can send posts and messages to people in their contact list or to the entire extranet workgroup.

External workgroup

In this example, the workgroup is called Designers. Since the external user belongs to this workgroup, it appears in the left menu.

Chat and calls

To access this section, external users can open any chat from the right-side panel. They can chat and start calls with members of the same external workgroup.

Bitrix24 Network profile

This section is fully available to external users.
Bitrix24 Network profile

Mobile app

External users have the same content and permissions as in the web version.

Bitrix24 Messenger app

The app includes the same features as the web version.

Turning an extranet user into a company employee

To move an extranet user to the intranet:

1. Open the user profile.
2. Click Extranet.
3. Select Hire as an employee from the actions menu.