Bitrix24 Helpdesk

Profile page

An employee profile in Bitrix24 works like a business card inside your company. Colleagues can quickly see which department a person belongs to, contact them, view shared interests, and access other useful information.

In this article:

How to open the profile

Web version
Mobile app

To open an employee profile, click the employee photo in a chat, task, or any other Bitrix24 tool.


The employee profile now has a cleaner and more user-friendly design. View colleague information such as contact details, job title, and department in one place. Update your own profile information in just a few minutes.

To open an employee profile, tap the employee name in a chat, Feed, or any other Bitrix24 tool.


What information is available in the profile

Web version
Mobile app

Contact information. The profile shows the employee’s first name, last name, phone number, email address, job title, and other contact details.

Photo. A profile photo helps colleagues recognize employees faster. The photo appears in chats, calls, tasks, and other Bitrix24 tools.

Employee role. An icon in the profile shows the employee’s role in the company.
Assign admin permissions
Invite Bitrix24 Partner
Invite employees or guests to a collab

Status. The status shows whether the employee is available. Colleagues can use it to decide the best time to contact the person.

Absences. The profile displays upcoming vacations and business trips. Bitrix24 automatically pulls this information from the absence schedule.
Absence chart

Personal details. This section contains HR information and other documents. Only users with the required permissions can view it.
Configure access permissions to e-Signature for HR

Additional information. This section shows the employee’s supervisor and direct reports. Bitrix24 automatically pulls the data from the company structure. This information helps employees find the right person for work-related questions and understand the team structure faster.
Company structure: New interface and features

About me. Employees can share personal information with colleagues here, such as hobbies or travel photos.

My interests. Employees can add hashtags for topics they enjoy, such as #movies, #travel, or #sports. To find colleagues with similar interests, click a hashtag.

Appreciations. This section stores appreciation posts from colleagues. Each appreciation appears as an icon, such as a like, star, or trophy. All employees can see the icons and the total number of appreciations. Only recipients can open the related posts.
Create an appreciation post in Feed

Bitrix24 tools. The profile provides quick access to Tasks, Calendar, Drive, and other Bitrix24 tools.

Employees only see tasks and files they already have permission to access.

Some profile sections are visible only to the profile owner.

Extensions. Install apps from the Bitrix24 Market or create a knowledge base for employees.
Knowledge base
Bitrix24 Market overview

Security. Set up two-step authentication to protect your account.
Enable two-step authentication for Bitrix24 login

Installed apps. Check whether the Bitrix24 desktop and mobile apps are installed. If they are not installed, you can download them directly from the profile.
Download the Bitrix24 app
Bitrix24 mobile app

Bitrix24 Drive. This section shows when Bitrix24 Drive synchronization was connected.

Change background. Choose a background image for your profile. Other employees will see it when they open your profile page.
Change account theme

Contact information. The profile shows the employee’s first name, last name, phone number, email address, job title, and other contact details.

Photo. A profile photo helps colleagues recognize employees faster. The photo appears in chats, calls, tasks, and other Bitrix24 tools.

Status. The status shows whether the employee is available. Colleagues can use it to decide the best time to contact the person.

Notes. Notes is a personal chat in Bitrix24 that is visible only to you. Use it to save important information, messages, and files.
Notes in Bitrix24 chats

Bitrix24 tools. The profile provides quick access to Tasks, Calendar, Drive, and other Bitrix24 tools.

Employees only see tasks and files they already have permission to access.

Company structure. This section shows the employee’s place in the company structure, including the department, supervisor, direct reports, and team members. It helps employees understand the department structure and quickly open a colleague’s profile.
Company structure: New interface and features

Appreciations. This section displays appreciation badges such as stars and trophies. These badges show recognition from colleagues. To open the appreciation post, click the badge.

All employees can see the badges and their total number. Only recipients can open the related posts.
Create an appreciation post in Feed

Efficiency. Shows the percentage of tasks the employee completed on time as an assignee or participant.
Task efficiency

Interests. Employees can add hashtags for topics they enjoy, such as #movies, #travel, #sports, and find colleagues with similar interests.


How to edit and customize the profile

You can update profile information at any time. Employees and Bitrix24 administrators can both edit the profile.

Web version
Mobile app

Edit. If your phone number, email address, job title, or city changes, update the information in your profile.

To edit your profile, click Edit in the top-right corner.
Change profile details and layout in Bitrix24

Customize the form layout. You can choose which fields appear in the profile and change their order.

  • To create your own layout, select Use custom layout.
  • To use the default layout configured by the administrator, select Use standard layout.

Change profile details and layout in Bitrix24

To update your phone number, email address, job title, or profile photo, tap the pencil icon in the top-right corner.


In brief

  • An employee profile in Bitrix24 works like a business card inside your company. It helps colleagues quickly find contact details, department information, shared interests, and other employee information.

  • You can open an employee profile from any Bitrix24 tool by clicking the employee photo.

  • The profile displays contact information, the employee's photo, the role in the company, status, interests, etc.

  • Employees and Bitrix24 administrators can edit profile information at any time.

  • You can also customize the profile layout by choosing which fields to display and changing their order. If needed, you can switch back to the standard layout configured by the administrator.
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