MTR test helps identify where issues or quality drops occur on a network path. It updates data in real-time and combines the functions of TracerouteTraceroute is a program that tracks the path of data from your device to the Bitrix24 server. and PingPing is a program that determines how long it takes for a request to reach its destination and come back. A slower internet connection results in a higher ping..

Our support specialists may ask you for the MTR results if traceroute data and a HAR file aren't enough.
How to find your IP address and run a traceroute
How to generate a HAR file

MTR test on Windows

Download and run the WinMTR application.
Download the WinMTR app

1. Enter your Bitrix24 account URL in the Host field, e.g., test.bitrix24.com. Do not include http and www.
2. Click Start to run the diagnostics and wait 2–3 minutes.
3. Click Stop.
4. Save the results by clicking Export TEXT.

Send the file to Bitrix24 support chat.

MTR test on macOS

Install the HomebrewHomebrew is a tool for installing and managing software on macOS and other systems. It simplifies the installation, upgrade, and removal of programs via the Terminal. package manager.

1. Go to Applications > Utilities > Terminal. In the command line, enter /bin/bash -c "$(curl -ssl https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh )".
2. Enter your password.
3. Press Enter to agree to install the packages.

Once done, enter brew -v in the command line to confirm Homebrew is installed correctly.

To run an MTR test, do the following:

1. Go to Applications.
2. Open the Utilities folder.
3. Click Terminal, and a new window will open.
4. Enter sudo mtr your Bitrix24 account URL in the command line, e.g., sudo mtr test.bitrix24.com, and press Enter.
5. Copy the results or take a screenshot.

Send the screenshot to Bitrix24 support chat.

Here's how your message to the support team might look like:

Read also:

• What to provide to support when Bitrix24 isn't working
• How to contact Bitrix24 Support