Log In
Your Bitrix24
Authorize to enter
your company's Bitrix24.
Log In


Work with regular customers without creating repeat leads


Repeat leads

Repeat leads is a good instrument if you have regular customers. When such a customer comes back to make another purchase, Bitrix24 creates a new lead with a link to the customer's contact automatically. This lead will be marked as "repeat".

Read more in the article Repeat leads.

How to work with regular customers without creating repeat leads

Sometimes you need to save the communication history of a customer without creating a new lead.

Just convert the lead into a contact to do that. Then disable the repeat sales mode in CRM settings (CRM > Settings > Other > Other settings).

Learn more in the article Convert leads.

Now the communication history will be saved to the customers' contact forms.

Exceptions list

If you don't want to collect certain contact's calls or emails in CRM, just add this contact to the exceptions list.
Contact added to the exceptions list won't be blocked. Messages or calls assigned with this lead will be saved to your email and telephony statistics.
You can find more information in the article Exceptions list.
This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners