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Customize Bitrix24 account name (connect own domain)

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Further change of your custom Bitrix24 account name

If you have just created a new Bitrix24 account - here is how to change the default account name

If your Bitrix24 account has custom name already, but you want to change, please read below.

Bitrix24 Standard & Professional plans subscribers can change the first half of their 3-rd level domain names, e.g. from test.bitrix24.com to mycompany.bitrix24.com. If you are our paid plan subscriber - you can contact our Helpdesk with this request (the only thing you have to provide in your ticket is your old domain name & the name you want to have).

Please note that this option is available to Bitrix24 Standard or Professional plans subscribers only.
If you are Bitrix24 free plan subscriber - the only solution we can advise if you want to change your domain name is create a new Bitrix24 account from scratch & abandon your initial Bitrix24 intranet, it will be automatically deleted after 40-50 days of inactivity (just do not log in).

3-rd Level Own Domain Name

If you already have your own website domain or you want to purchase one, you can use the 'Own Domain name' service. 

This feature is available for Bitrix24 Professional plan subscribers only and allows you to change the name of your Bitrix24 account to your own 3-rd level custom domain name, for example: company.bitrix24.com to my.company.com.
To change your domain name to the 3-rd level custom domain (e.g. my.company.com) - you need to have an SSL certificate. If you do - please perform the following steps:

1. Please make sure your subscription plan supports this option (Bitrix24 Professional plan does, when Free, Standard or NFR plans do not)
2. Buy a 3rd-level domain (my.company.com) or higher.
Why 3rd-level domain? The reason is that if the lower level domain is bound, you won’t be able to configure all required settings and use all Bitrix24 options and possibilities.
3. Submit a ticket to the Helpdesk. (IMPORTANT: the ticket must be submitted by the first level administrator (the user who has registered the Bitrix24 intranet)
4. Send us your SSL certificate:

  • private key

  • public key

  • certificate chain up to CA root
Important: Certificate key must not be encrypted (no password required)
(Even if you have sent us certificate keys for the 2-nd level domain, you need to send all data listed above for the 3-rd level domain anyway).
Please note that SSL certificate is a mandatory condition. SSL is used to protect the data over the Internet. It guarantees a secure connection between the server and the user's web browser. With SSL the data flowing is encrypted over HTTPS, and decrypted with a special key only. For the browser not to display a domain non-conformity message (.bitrix24.com, .bitrix24.de & .bitrix24.ru certificates are installed by default), it must be purchased separately and sent to us (we will conduct the appropriate settings at our side).

Certificate requirements:
  • SSL certificate must be issued by CA. Self-signed certificates will not work.
  • Certificate chain up to CA root is mandatory.
  • If the certificate expires, please send a request to technical support to renew it. Otherwise, after the certificate expires, the domain name will be immediately changed to the original one.

5. Please specify the correct name of your domain that you want to be used as your Bitrix24 domain name (e.g. my.company.com).

Important: Bitrix24 account name change request should be submitted by Bitrix24 account creator (user with ID = 1)
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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners