Bitrix24 Helpdesk

Wiki overview

Bitrix24 includes a built-in wiki called Knowledge Base. It's a dedicated section in the workgroup menu where you can create and store documents such as reference materials, technical specs, contract templates, and more.

You can also create shared workgroup documents, publish them, and collaborate with your team.

Each page includes comments and version history. Comments let you discuss content without leaving the page. Version history helps you see who changed the page, what they changed, and restore an earlier version if needed.

Knowledge Base features

With the wiki, you can:

  • Edit wiki pages with multiple users using wiki markup or the visual editor
  • Generate a table of contents automatically
  • Add images to a page
  • Assign categories and tags to pages
  • Search by category
  • Comment on wiki pages
  • Track page history
  • Compare different versions of wiki pages
  • Restore a wiki page to an earlier version
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