Rename the domain

Renaming a 3rd level domain - *.bitrix24.*, for example, from to, is possible only for Standard, Professional and Enterprise plan users.

To change the domain, the Bitrix24 administrator should create a request to technical support and specify the name of the old domain and the name of a new one.

Note that after changing the domain, the following services will stop working:
  • Open Channels - they should be reconnected.
  • All widgets on websites (Online Chat, CRM forms, callback) - they should be reinstalled.
  • Application webhooks - they will need to be recreated.
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