Bitrix24 Helpdesk

Filter and export lists

You can create and save custom filters to quickly find the items you need. Saved filters help you avoid setting the same search parameters every time.

The search works with full and partial word matches. For example, if you enter Post, the system will return items that start with this word, such as posters and postcards.


Edit a filter

To manage a saved filter, click the Settings icon next to the filter name. You can:

  • Pin the filter
  • Edit the filter
  • Delete the filter

Save your changes when finished.

To make the filter available to all employees, enable the Apply for all users option.


Export a list to Excel

You can export a list and save it as an .xls file on your computer.

  1. Open the Settings menu.
  2. Select Export list.

Fields hidden in the List View Settings are not included in the exported file.

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