View call logs

If you have a problem with Bitrix24 Telephony and contact Bitrix24 Support, our specialist may ask for call logs. Call logs contain technical and statistical data that can help us fix connection issues.

How to get call logs

To access the call logs,

  1. Go to CRM > Add-ons > Telephony.

  2. Then open the Call Details tab.

  3. To view the call log, click the icon under the Details column.

  4. If you don't see the Details column, click on the gear button > tick Details in the list view settings, and click Apply.

  5. The call log will be opened in a new tab. Copy the address from the browser address bar and send it to the Bitrix24 support specialist.

Note that call logs are stored for no longer than 1 month by our telephony provider. If you get a Not found error when attempting to view call logs, this means the logs have been automatically deleted.

How to use call statuses

Bitrix24 Telephony uses SIP response status codes as call statuses. See the table below to find their meaning:

Code Status Description
200 Successful call The request has succeeded.
304 Skipped call This status has a non-standard code.
402 Payment Required Not enough funds.
403 Denied The server understood the request but is refusing to fulfill it.
404 Invalid number The callee's SIP number is not found or doesn't exist.
423 Blocked The server is rejecting the request because the expiration time of the resource refreshed by the request is too short.
480 Temporary unavailable The callee is temporarily unavailable, try again later.
484 Address Incomplete The server received a request with an incomplete address.
486 Busy The callee is busy.
500 Internal server error The server could not fulfill the request due to some unexpected condition.
503 Service Unavailable The server is temporarily unable to process the request due to a temporary overload or maintenance of the server.
603 Call declined Destination cannot participate in the call; there are no alternative destinations.
603-S Call canceled Destination doesn't want to participate in the call.
Undefined Any other reason.

The call status is displayed in the corresponding column of the Call details list.

The code can be viewed in the selected call log.

If you use a third-party PBX and get a status code not listed in this article, please contact your SIP PBX provider. Or look for this code here: List of SIP response codes.
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