Introducing our updated chat in the Bitrix24 mobile app. We have changed the chat interface and navigation, as well as increased the speed of work. In this article, you will learn about the new design and tools of mobile chat.

Chat appearance

We have updated the chat background and added the dark mode. By default, the mobile app follows your device's light or dark setting. To switch to the dark mode manually, go to Menu > Settings > Bitrix24 Settings > Dark mode > Dark.

Chat management section

There is a special panel in each chat that includes a list of chat members and some additional actions. To access it, open a chat and tap on its title or the employee's name at the top.

The filling of the section depends on the chat type:

• My Notes chat

  Send messages to yourself in Bitrix24 to store personal notes and message drafts. Each user has exclusive access to such a chat.

  


• Direct chat

  When chatting with another employee, you can open this section to:

  • start a video or audio call
  • create a group chat
  • open the user profile

  To go to My Notes from a direct chat, tap on the three dots button (...) next to your name and select the corresponding option.

  


• Group chat

  When having a chat with several employees, you can start a group audio or video call from this section. To disable notifications, tap Mute. Tap on the three dots button (...) next to your name to go to My Notes or leave the chat.

  Here, you can also see the list of chat members and invite new ones. By tapping on the three dots button (...) next to an employee's name, you can:

  • mention a user in the chat
  • exclude a user from the chat
  • send a user a private message
  

Unread messages and message status indicators

The message status indicator is displayed next to each message in the chat. A single tick shows that the message was sent successfully, while a double tick indicates whether the message has been read.

Imagine there are multiple unread messages, you start viewing them, but then close the chat. Once you reopen it, you will be taken to the same part of the conversation as when you left. Unread messages in the chat are now separated by a special gray line.

Reactions and replies to messages

Now emoji can be used as reactions to the messages. To react to a message, tap and hold it, then select an emoji reaction from the available options. Also, you can quickly like a message by double-tapping it. To reply to a message, swipe it to the left.

Voice messages

To record a voice message, tap and hold the mic icon. Slide up to continue recording without holding. Once you're done recording, tap the stop icon. Send the message immediately, or listen to it for review. With the latest update, you can rewind smoothly through your recordings.

Message drafts

Sometimes you may start typing a message but not send it to the chat. Such messages are now saved as drafts, and you can return to them. If there is a quoted message in your response, it will also be saved in the draft.

Chat settings

To open the chat settings, go to Menu > Settings > Chats. Here, you can manage the following options:

• Show message history when inviting users to the chat
  Activate this option to allow new chat members to see the chat history.

• Cache messages
  Turn on this option to view messages and attachments in chats without access to the internet. Messages and attachments will be available if you already opened them while accessing the network.

• Autoplay
  Enable or disable video autoplay in chats.